Re: OT: loss of internet connection/Zone Alarm

Christina Websell wrote
I was happily surfing when I got home from work this afternoon until I got a
Windows update which I installed, obviously. Then I could not connect to
the internet at all. I eventually phoned my ISP at 10 pm. They were very
helpful and asked me to disable Zone Alarm which is a sort of anti-spyware
anti-virus program that I have to see if it made a difference. It did and I
was back online. They claim that the latest ZA update has caused it, and
advised me to contact Zone Alarm to reduce my security levels.

When I came back from France recently my computer had never heard of the internet either. It cost me 65 GBP to get the man from the computer firm to fix it - and he traced it to [wait for it - you've guessed it - tarantara] Zone Alarm.

Never mind. As long as I can get back online again, I am happy. I had to
buy a new keyboard tonight, I was poking around the back of my computer
because it insisted a cable was not connected , instead of the real problem
and accidentally smashed the cable connection to my keyboard. Broke all the
pins off it;)

A cable is not connected means that internal connections are not working, eg wireless connection, and is just a by-product of ZoneAlarm.

Since I have a free copy of Zone Alarm I do not think they will be very impressed if I try to recover my 65GBP form them.

--
David Stevenson Storypage: http://blakjak.org/sty_menu.htm
Liverpool, England, UK <webjak666@xxxxxxxxxxxxxx> Emails welcome
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Relevant Pages

  • Re: update puzzle
    ... internet connection' not 'wireless setup'. ... Norton Internet Security is the most likely cuplprit. ... PC, same software, connects to Windows Update at PC World, doesn't ...
    (microsoft.public.windowsupdate)
  • Re: New updates
    ... This error may occur when access to the Windows Update site is blocked ... - The Windows Update Web site is mapped to a specific IP address in the ... This issue has been reported with Internet ... - Proxy server settings are interfering with your connection to the Windows ...
    (microsoft.public.windowsupdate)
  • Re: Cant Update Spyware or Anti-Virus
    ... IE connects fine I have no other discernible problems with my internet ... I have AVG 7.5 Free ... Can you access Windows Update via the Start menu shortcut? ... My internet connection is fine. ...
    (microsoft.public.windowsupdate)
  • Re: OT: loss of internet connection/Zone Alarm
    ... the internet at all. ... I eventually phoned my ISP at 10 pm. ... advised me to contact Zone Alarm to reduce my security levels. ... working, eg wireless connection, and is just a by-product of ZoneAlarm. ...
    (rec.pets.cats.anecdotes)
  • Re: Zone Alarm preventing internet access
    ... IE security settings at default of medium. ... Internet, ... I get my connection taken away. ... >> long as Zone Alarm is not running, ...
    (comp.security.firewalls)
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