Re: Refrigerator (and customer) from hell


treeline12345@xxxxxxxxx wrote:
Jo Firey wrote:
"Stormin Mormon" <cayoung61-#spamblock*-@xxxxxxxxxxx> wrote in message
news:DUU4g.4805$Gg.4147@xxxxxxxxxxxxxxxxxxxxxxx
As a few of you on the board know, I do some appliance repair. Last
September, I fixed a refrigerator about an hour drive from me.

Relax. Remember this is pretty much the nature of the business you are in.
When appliances break, their owners are inconvenienced and frustrated. So
they will not be at their best.

If something from last September is still upsetting you, maybe you should
find another line of work.
Jo

I think you misread his post. My take on it is that the original repair
from September lasted until now, almost May. That's seven months before
the 'frig started unfrigging.

Now back to the OP - How long is the warranty on your work? Were they
implying that the original repair did not take? Or what?

Sometimes it is difficult to be assertive, especially if you are in a
small town. One indignant customer will tell ten others is what I used
to hear. This unhappy customer will tell more people than a happy
customer will tell others.

Taking calls on a Saturday evening is really nice of you, maybe too
nice. I don't know your situation but I assume you're in business for
yourself. But the leak, could that be your fault? Again, it was seven
months since the last repair. If you're too nice, they might be
assuming you are too nice because you feel guilty instead of realizing
that you're trying to build up your business with these obnoxious
people.

When my 'frig went on the blink, too cold, the opposite of this
problem, the 'frig person and I diagnosed it over the phone as a bad
temp sensor and priced it out. But then he said, you know what, if it's
working right if you have it almost turned off, see what happens. That
was almost two years ago - knock on my wooden head. A real nice fellow,
like you.

Could it be going to religious services is making you too nice? A
healthy dose of skepticism and agnosticism might "repair" the
situation. I always get in trouble bringing up religion, but I can't
help it, everyone else brings up theirs. I just put in a looong day,
working Saturday night too with so-so customers and I need to be more
assertive also. It's hard to find the right mix.

I was the Customer from H*ll Saturday. DH bought me a gift certificate
for my birhtday. He paid sales tax when he bought it. Which I thought
was weird. Then they charged me sales tax on the items I bought with
the certificate. The clerk, who was the owner, was either playing dumb,
or she did not understand why this was not fair. She never would back
down.
I finally told her if she needed the money that bad, she could have it.
This *was* an overcharge, or was it just me?

Sherry

.

Relevant Pages

  • Re: Refrigerator (and customer) from hell
    ... Remember this is pretty much the nature of the business you are in. ... My take on it is that the original repair ... One indignant customer will tell ten others is what I used ... When my 'frig went on the blink, too cold, the opposite of this ...
    (rec.pets.cats.anecdotes)
  • Re: RUBY TUBES FAKE WARRANTY
    ... I'm willing to bet cash money that you've had more than one customer who ... something from you with the express purpose of being deliberately ... something they bought at another business, or de facto renting something for ... There are customers like that in every business and some of ...
    (alt.guitar.amps)
  • Re: What problems are people in the MV world trying to solve
    ... This is a combination of business and technical. ... system is centered around a customer account and the ID assigned to it so ... contact files by account ID. ... The sales analysis system only ...
    (comp.databases.pick)
  • Re: My Frustrations
    ... Again, this is not an issue of communication, or geeks versus business men. ... This is not an issue of proving or demonstrating the quality of ones self or service. ... This is an issue of enabling the customer to make the right decision. ... landing the customer in a very poor security state, ...
    (Pen-Test)
  • Re: Ms Access 2003
    ... "I'd like to pay less than $150 for this project." ... One would expect that for such a low price as ... though there's no add-ons to increase profits, increase the customer base, ... a small business which employs five consultants. ...
    (comp.databases.ms-access)