Re: OT - gotta vent

Sounds to me like you hit a nerve that needed to be hit.

Jo
"theresa" <pawspalx5@xxxxxxxxxxx> wrote in message
news:1130856609.439128.21850@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>I am fuming, I have to get this off my chest!
>
> At the end of Sept., I went to Louisiana to help with the animals.
> Side note, I should be posting my story soon.
> A friend took care of the cats, I put the dogs in kennel. I've only
> used this kennel once, a long time ago. I vaguely remember the local
> humane society used to have her foster pets for them. It seems that
> something happened that severed that relationship, but I couldn't
> remember what.
>
> I asked if she would consider giving me a break on price, since this
> was a last minute trip. At the time, she said there'd be no bill. I
> didn't really expect that, figured we'd work something out when I got
> back.
>
> When I returned, she ended up taking 1/4th off the bill, it was still
> over $300.00. When the dogs were brought out, they commented that
> Chyna, my shepherd/husky mix, growled at the owner's husband. Very
> odd, since she loves everyone. I think the husband isn't too sure
> about animals, maybe she sensed that.
> Anyway, I noticed Chyna had a raw spot on her front leg, from her
> chewing on it. I mentioned it, the owner replied, "I didn't noticed."
> That struck me as kind of odd.
>
> When I first called, the prices on her website were $17/day for Chyna's
> weight, $18/day for Kodi's (over 60 lbs). The bill showed I was
> charged $19/day, $20/day. When I looked at the website, her prices had
> changed: Chyna's weight was now /$18/day, Kodi's was $19. The $20 was
> for dogs over 90 lbs. This was about 2 days after I picked up the
> dogs.
>
> It bothered me for a while, the fact that I was over-charged, then
> supposedly given a discount. Yesterday I finally emailed her. I
> wasn't hateful, just mentioned the fluctuation in the prices, how she
> knew they would be going up to $19 / $20 and that's what she charged
> me. Plus the fact that my dog was obviously stressed since she chewed
> on her leg, yet the owner wasn't aware of it.
>
> Here's part of the first response she sent to me:
>
> My prices went up on September 1, 2005. The prices on the internet say
> they are subject to change. Prices that have not changed for 2
> years!!! I gave you a discount because I THOUGHT you were a good
> person doing a good deed. We went out of our way to provide GREAT care
> for your dogs. NO ONE can provide the care you can provide at home. I
> will have to say I wondered why someone would stress out their own dogs
> to go somewhere else. I stayed behind so as not to stress out or
> desert my own child and pets and those I am responsible for in the
> kennel. YOU are an INSULT to those of us who REALLY care for animals
> and who have to work our butts off 365 days per year caring for others
> pets who go off for many different reasons. You cannot believe how
> grateful people are to us!! If you were worried about your pets stress
> or knew what you were doing, you would realize ANYTIME ANYONE ! boards
> a pet they are stressed. Not to know otherwise is STUPID!!!
> You should be ashamed of yourself!!
> I WISH YOU LUCK AND LUCK TO WHOMEVER HAS TO DEAL WITH YOUR STUPIDITY
> IN THE FUTURE!!
>
>
> She followed up with a few more emails. I figure I must have really
> hit a nerve for her to respond that way!
>
> Thanks for 'listening', just had to defuse.
>
> Theresa
>


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