Re: Dell's alleged service

My latest purchase was done as a business for exactly the reasons
others have listed. I've been a loyal Dell customer for many years,
but the experiences with support during the last 18 months told me
things have changed. For this last purchase, I was promised in-USA 24
hr tech support within 1-2 minutes (I forget exactly). I've been very
happy with this support.

When I asked them how a non-business person gets the support, I was
told they can purchase gold support for an add'l amount. I would not
purchase a Dell w/o this support now - really not worth it. It's not
just the language difficulties - other companies have Indian support
centers that are competent. Dell must hire the bottom of the barrel in
India because they are flat-out incompetent...

Ron


>Dell outsourced it's customer service for non business consumers. They
>maintained US based customer service for business customers. You may hear
>mixed results in regards to the customer service issue. Always ask if they
>are business or personal users.
>
>Nate...who's anxoiously awaiting his order of Dell PCs, ordered in the
>business department.
>

Ron Lane
Central NJ, USA
RL7836@xxxxxxxxxxxxx
.

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