Re: Dell's alleged service


"Rich" <rich@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:s78ke1983kopbo4hk7307folvgg1m36n5n@xxxxxxxxxx
> On Fri, 29 Jul 2005 01:33:30 GMT, "Jim Corey" <jcorey@xxxxxxxxxxxx>
> wrote:
>
>>With so many RVers buying laptops, thought I'd pass along my daughter's
>>experience with Dell's service. Her laptop, a high end model which cost
>>$2800+, was a little over 2 years old when it began having problems,
>>mainly
>>display-video card type problems. (She had an upgraded video card
>>installed
>>by Dell when she bought it.) It was out of warranty, so she was told it
>>would be a flat $400 to fix it. Not happy, she agreed, and sent it off.
>>Dell supposedly made the repairs and returned it, via DHL, who lost the
>>shipment. Daughter requested a replacement, and a lesser model was sent.
>>After spending probably 15-20 HOURS on the phone, primarily to India, she
>>discovered she's in the middle of a battle between Customer Service and
>>tech
>>support. Neither will authorize replacement of a laptop comparable to the
>>one that was lost. And the replacement won't do what she needs, because
>>of
>>inadequate video. So she's out a $2800 computer, and $400 for the repairs
>>and Dell has in essence said, "Tough Luck".
>>
>>So, if you think that when buying Dell, you're buying good service, you're
>>not. You're buying a tie-line connection to India.
>>
>>Jim Corey
>>'91 Southwind
>>'63 Corvair Convertible toad
>>
>
> i can understand your frustration, jim, but i can also see why dell
> wouldn't want to replace something lost beyond their control. when
> your 2-year old tv is stolen or damaged in a tornado/flood/etc, unless
> you have replacement coverage your insurance compant is not going to
> buy you the same tv...depreciation is going to rear its ugly head.
> can she opt for a cash settlement instead of a pc? if so, take the
> cash and put it towards a new pc. the real question in my mind is did
> she have her data backed up on an external hard drive?
>
> 73,
> rich, n9dko
>

Not that I think it is right, but I have to agree with Rich. She did get
two years use out of the laptop. Why should she get the full purchase price
back? If nothing else, it should be a prorated amount based on the useful
life of the laptop. Dell probably says the useful life is about two years.
If that unit cost 2800 bucks two years ago, I would bet the same unit today
would be close to 600 bucks.

However...I'd be more inclined to take this up with DHL. They lost the
unit...they should have to pony up.

Nate


.

Relevant Pages

  • Re: Dells alleged service
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    (rec.outdoors.rv-travel)
  • Re: Dells alleged service
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  • Dells alleged service
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    (rec.outdoors.rv-travel)
  • Re: Dells alleged service
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