Re: Dell's alleged service

On Thu, 28 Jul 2005 22:32:14 -0400, "Carl A." <chainfl@xxxxxxxxx>
wrote:

>
>"Jim Corey" <jcorey@xxxxxxxxxxxx> wrote in message
>news:KHfGe.2066$kk6.1352@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>> With so many RVers buying laptops, thought I'd pass along my
>> daughter's experience with Dell's service. Her laptop, a high end
>> model which cost $2800+, was a little over 2 years old when it began
>> having problems, mainly display-video card type problems. (She had an
>> upgraded video card installed by Dell when she bought it.) It was out
>> of warranty, so she was told it would be a flat $400 to fix it. Not
>> happy, she agreed, and sent it off. Dell supposedly made the repairs
>> and returned it, via DHL, who lost the shipment. Daughter requested a
>> replacement, and a lesser model was sent. After spending probably
>> 15-20 HOURS on the phone, primarily to India, she discovered she's in
>> the middle of a battle between Customer Service and tech support.
>> Neither will authorize replacement of a laptop comparable to the one
>> that was lost. And the replacement won't do what she needs, because
>> of inadequate video. So she's out a $2800 computer, and $400 for the
>> repairs and Dell has in essence said, "Tough Luck".
>>
>> So, if you think that when buying Dell, you're buying good service,
>> you're not. You're buying a tie-line connection to India.
>>
>> Jim Corey
>> '91 Southwind
>> '63 Corvair Convertible toad
>
>
>
>Jim -
>
>according to your post, DHL lost the laptop. Why is that Dell's
>problem?

You 'spose it could be because DHL was Dell's agent?


I'm using my last Dell product. When tech support ("Ah, yes yes yes
to pleeese follow these instructions... type format c:") went to India
I left the fold.
.

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