Re: Dell's alleged service

Because Dell shipped the computer, and probably collected a claim from DHL.


"Carl A." <chainfl@xxxxxxxxx> wrote in message
news:3ktk6eFvidfqU2@xxxxxxxxxxxxxxxxx
>
> "Jim Corey" <jcorey@xxxxxxxxxxxx> wrote in message
> news:KHfGe.2066$kk6.1352@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>> With so many RVers buying laptops, thought I'd pass along my daughter's
>> experience with Dell's service. Her laptop, a high end model which cost
>> $2800+, was a little over 2 years old when it began having problems,
>> mainly display-video card type problems. (She had an upgraded video card
>> installed by Dell when she bought it.) It was out of warranty, so she was
>> told it would be a flat $400 to fix it. Not happy, she agreed, and sent
>> it off. Dell supposedly made the repairs and returned it, via DHL, who
>> lost the shipment. Daughter requested a replacement, and a lesser model
>> was sent. After spending probably 15-20 HOURS on the phone, primarily to
>> India, she discovered she's in the middle of a battle between Customer
>> Service and tech support. Neither will authorize replacement of a laptop
>> comparable to the one that was lost. And the replacement won't do what
>> she needs, because of inadequate video. So she's out a $2800 computer,
>> and $400 for the repairs and Dell has in essence said, "Tough Luck".
>>
>> So, if you think that when buying Dell, you're buying good service,
>> you're not. You're buying a tie-line connection to India.
>>
>> Jim Corey
>> '91 Southwind
>> '63 Corvair Convertible toad
>
>
>
> Jim -
>
> according to your post, DHL lost the laptop. Why is that Dell's problem?
> --
> Carl A. in FL
> Enjoy photo-journals of my travels at
> http://sky.prohosting.com/chainfl/index.htm
>


.

Relevant Pages

  • Re: Dells alleged service
    ... |>With so many RVers buying laptops, thought I'd pass along my daughter's ... |>Dell supposedly made the repairs and returned it, via DHL, who lost the ... Daughter requested a replacement, and a lesser model was sent. ... Neither will authorize replacement of a laptop comparable to ...
    (rec.outdoors.rv-travel)
  • Re: Dells alleged service
    ... Her laptop, a high end ... Dell supposedly made the repairs ... >> So, if you think that when buying Dell, you're buying good service, ... You're buying a tie-line connection to India. ...
    (rec.outdoors.rv-travel)
  • Re: Dells alleged service
    ... >Dell supposedly made the repairs and returned it, via DHL, who lost the ... Daughter requested a replacement, and a lesser model was sent. ... Neither will authorize replacement of a laptop comparable to the ... >So, if you think that when buying Dell, you're buying good service, you're ...
    (rec.outdoors.rv-travel)
  • Re: Dells alleged service
    ... >>Dell supposedly made the repairs and returned it, via DHL, who lost the ... Daughter requested a replacement, and a lesser model was sent. ... Neither will authorize replacement of a laptop comparable to the ... >>So, if you think that when buying Dell, you're buying good service, you're ...
    (rec.outdoors.rv-travel)
  • My experiences with a Dell D620 Laptop. Part 1.
    ... My company has issued me with a brand new Dell Latitude D620 Laptop, so I thought I'd report on the experiences I've had with it. ... the dock prevents you from using the laptop screen along side the main screen since it docks a bit like the old Mac Duos. ... It has a rather tacky looking two-tone appearance around the keyboard and trackpad with the keys being a different colour to the inner silver 'ring'. ... It is not very bright and you can see it is not as sharp as the Mac screens. ...
    (comp.sys.mac.advocacy)