Re: Beware Rhapsody!
- From: "Michael Evans" <mevans@xxxxxxxxxxxxxxxxxx>
- Date: Wed, 8 Feb 2006 00:46:14 -0500
It seems outsourcing these service bureaus overseas is not working
as well as we are often lead to believe. I had a similar experience with an
online bank here in Canada. Repeated attempts (over a month) to get a minor
problem with my account fixed completely failed even though I was
assured each time by the very helpful person at the other end that things
would
be sorted out in 48 hours as per their policy. Finally in frustration I
traipsed
into the local branch and the problem was fixed in about 30 seconds. I
explained
to the teller how useless their service center was and he began to
immediately scribble
something on a piece of paper. I thought he was writing a report on the
incident but he turned
the paper around and it said "Sir, I have had exactly the same problem with
this bank until
I started working here". Good for a laugh anyway.
In your case, why don't you contact your credit card company and ask for
the inappropriate charges to be cancelled. They should be interested to
know that you can't get
them to cancel. The credit card companies have some clout.
Mike
<clay@xxxxxxxxxxxxx> wrote in message
news:1139370155.716686.184830@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Hey all,
Back in June one late night I signed up for a free trial of Rhapsody,
the online music service. As soon as I logged on to try it I was told I
needed to use the Rhapsody player (I don't know if that's true) and
it's an offshoot of Real Audio, which is notorious for invasive
software. Nope, I decided, I'm using iTunes and don't need another
player, so I go to cancel the "free" trial. Turns out you can't do it
online, you have to call them between business hours on weekdays EST.
Well, I'm teaching everyday during those hours so no can do. A couple
of months slip by and finally I get a chance to do it. An Asian Indian
woman's voice answers, yes we can cancel.
A few more months go by and I happen to notice I'm still being charged
on my credit card. Feeling stupid for not noticing and pissed that I
have to deal with it again I go through the same deal, waiting on hold,
getting an Indian person on the phone, and explaining in very strong
terms that I already cancelled my membership three months ago and need
those charges credited back to my account. Yes sir, we can take care of
that.
So today I'm looking at my credit card account and there is the stupid
Rhapsody charge popping up AGAIN . Same drill, call up, get another
Indian woman on the phone, explain the whole rigamarole all over, and
this time she refers me to her supervisor because she can't see there's
a problem. An Indian man answers and I tell him if I see another charge
I'm refering his company to the FTC on fraud charges. But sir, didn't
we reverse the charges for the three months as you requested? It took
me several minutes and several more threats to get him to agree I'd
been charged a fourth time and to reverse that charge as well. We'll
see. Even if they do I think it's highly dishonest or at least
misleading not to offer an online way to cancel when you can easily
sign up that way. And also, I don't think I have any prejudices, but
there's just enough of a language difference that in all these
occasions both the other party and I had to ask each other several
times for clarification, which makes a slow and irritating process even
more so. That's it; end of rant!
Clay Moore
http://www.claymoore.com
.
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