Re: kudos to CD Universe


"Alan Cooper" <amcooper@xxxxxxxxxxxxxxxxxxx> wrote in message
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"Norman Schwartz" <nmsz@xxxxxxxxxxxxx> wrote in
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"Alan Cooper" <amcooper@xxxxxxxxxxxxxxxxxxx> wrote in message
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"William Sommerwerck" <grizzledgeezer@xxxxxxxxxxx> wrote in
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There is also the factor of how you engage the person you're
asking for help. I've learned over the years the (generally)
right way to approach them. In this case, I immediately told
the woman I was going to make an unreasonable request, and
went light-heartedly from there. I made it clear that I didn't
think they would honor my request, but it would have no
bearing on whether I continued to buy from them. Which was
true. In short, I didn't force her into a "NO!" corner.

This really is the heart of the matter, so I'm glad that you
point to it, William.
A few years ago, someone initiated a thread here complaining
about rude service
from BRO.

You might as well raise my blood pressure regarding BRO as I
suffer from low blood pressure; they are bastards plain and
simple. During the last year or so, I contacted them (phone or
email I can't recall) about a bronzed unplayable (ASV ?) disc
they shipped to me. They checked their stock and informed me
that all the remaining stock was similarly bronzed. I was told
to return the item to for a credit which would then be applied
to my next order. The cost of the return shipping was to be mine
to bear being told this was standard practice in the industry
world-wide. (The issue was discussed in the most polite manner
imaginable.) Nevertheless I have continued to order from them, I
had to at least once anyway, in order to get my credit :-),
since they probably know all this, ethics and honesty went out
the window. I hate their guts.

Norman, if this is all it takes to make you "hate" someone and call them
"bastards," I would cross the street if I saw you heading towards me.
Does a
minor annoyance really rise to that level? They were polite, they made
good, and
what they told you about common practice for return shipping was true. So
you
were out, what, a buck-and-a-half for first-class postage? What if it had
been
FIVE bucks? What's the next level beyond "hate"?


Unlike you, it doesn't require things which can be measured in dollars and
cents to enrage me. Moreover my neuropathy affects my equilibrium so if you
crossed the street giving me more room to stumble about when you saw me
coming, it would be best for the both of us. Additionally driving to the
post office wearing a necessary brace on my right leg, then finding a
handicapped space, possibly having to stand in a long line at the PO, and
travelling back home is not as you think. As for the cost involved it's
obviously best for me to have simply tossed the f*****g defective disc. If I
were running the show at BRO I would have told the customer to discard the
discard, offer an apology for having caused any inconvenience and asked the
customer if he would like a refund in the form of a check, credit on a CC,
or a credit on a future transaction. If a wanted to burn up some time I
could have disputed the charge on my credit card for the cost of the disc +
any postage involved and not have been responsible for anything further
action.

AC




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