Re: clay cowgill
- From: someotherguy <someotherguy@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 24 Sep 2008 13:41:15 -0500
On Tue, 23 Sep 2008 16:30:51 -0700 (PDT), claycowgill@xxxxxxxxx wrote:
On Sep 7, 1:38 pm, PACMAN1...@xxxxxxx wrote:
wellclayhas made no attempt after giving him my number to contact
me...people again...we are not talking alot of money here..this guy
has no integrity and in my opinion he sucks....i told him if he made
things right i would repost a reply and state that he had done so...i
gave him every opportunity to make things right.....DONT DONT DONT
DEAL WITH HIM....HES A THIEF- Hide quoted text -
Ahhh, Mike... So I finally made time to go hook up my old PC and get
at my email and records. I remember you now. We've had a lengthy
chat back in 2004-2005.
On May 2nd, 2004 you contacted me saying that the Nintendo to JAMMA
adapter you had purchased from me didn't work (no sound and bad video)
and you asked if I'd had any problems with them. I replied that I
hadn't had any issues to my knowledge and that I personally test each
one, but if yours had failed that you could return it with a check for
$20 which would include any repairs required and return shipping.
On December 19th, 2004 you contacted me again (yes, seven months
later), unhappy about having to pay for any sort of repair work. I
politely pointed out that I'd tested it to be working first, but I
offered you a break and told you to send it back to me along with $8
(that's EIGHT) dollars to cover the return shipping and I'd fix it for
free (aka, no labor or parts costs regardless of what's wrong).
Sometime in the new year I got the adapter back from you and told you
on March 6th, 2005 that I had tested it and found the sound to be
working fine, but that one of the video op-amps had been blown and I'd
replaced it. I sent you an email on March 25th, 2005 that I was
shipping the adapter back by UPS.
On about May 24th, 2005 (two months later) you sent me an email
wanting to know where the adapter was. I replied that it had shipped
by UPS at the end of March, and that I'd try to find the receipts, but
that it had been long enough ago that I probably didn't have them
anymore. (Back then I shipped from the UPS service counter, so I'd
keep the paper receipts for a month or so in case there were any
problems and then throw them out.)
So here we sit, four+ years later. In hindsight I guess I should have
kept shipping receipts for longer than I did, but then you probably
shouldn't have waited two months before contacting me to say you
didn't receive it back. I don't know that I even have parts to build
you one now and frankly I feel like you're giving me a pretty hard
time for something that has pretty equally shared blame. You take
seven months in between emails, then two months again contacting *me*,
but if I don't give you an email back in a few days from posting on a
forum that I don't read you cry from the rooftops what a nightmare *I*
am?
Look at it from my perspective-- I send out a tested product. You
said it was bad (yet nobody else complained about them). I waived all
charges for parts and labor and only asked you to cover return
shipping if you chose to send it back for repair. I test the adapter
upon arrival and find that audio actually works just fine and that the
video section was blown up (this confirms that there was probably
something else wrong with whatever you were plugging it in to). I
performed the repairs and shipped the item back. Two months later you
say you didn't get it and I can't track it anymore.
So what do you think is a fair resolution here?
-Clay
Didn't know where to snip so I just left it all intact. One thing really caught
my eye, regardless of anything else that was said. Why do you keep insisting
that nobody else had trouble with the video on your Nintendo to Jamma adapters?
I had video trouble with mine (if you recall, I bought several), you pulled the
same "pay to fix it" routine with me, and I demanded a refund instead. I know
that Mark Capps and Mike H sent theirs back to you for the same exact reasons.
Please quit misrepresenting the facts and admit that the adapters (at least the
early version of them) had video problems in particular with older monitors.
Spare us the cover story; it doesn't hold up. With that in mind, you should
have just fixed it for free in the first place and sent it back to the guy.
Clay, you used to have a lot of respect in this hobby, earned with your
technical skills. Eventually, you fell WAY short in the customer service area,
though. Hey; anyone can make mistakes and it's impossible to test a product for
every possible scenario. No big deal. But being unwilling to accept that there
may be a problem, then hard-timing your customers when you should be helping
them, well...in that respect, you suck, pal. Anybody here that still pretends
to respect you either is an ass-kisser or just has been lucky. I don't imagine
that you're truly a bad guy, just caught a bit of god-complex from the people
worshipping you in the past. You could redeem yourself, if you care to try.
Sorry if my bluntness offends you, but I don't feel like candy-coating...
Richard
.
- Follow-Ups:
- Re: clay cowgill
- From: claycowgill
- Re: clay cowgill
- From: bsonej
- Re: clay cowgill
- References:
- Re: clay cowgill
- From: PACMAN1966
- Re: clay cowgill
- From: claycowgill
- Re: clay cowgill
- Prev by Date: Re: MS pac-man overlay
- Next by Date: Re: Defender CMOS RAM fail, known good, 2101 passes
- Previous by thread: Re: clay cowgill
- Next by thread: Re: clay cowgill
- Index(es):
Relevant Pages
|
