Re: OT need help I bought a Dell laptop and its a piece of crap

On Mar 9, 4:21 pm, zr11...@xxxxxxxxxxxxx wrote:
On Mar 9, 3:44 pm, Larry Scott <Larry.Sc...@xxxxxxxxxxx> wrote:





over an hour trying to get someone to  let me give this thing back and
they wont do it. I get another indian wanting to go throught his list
again. I ask to speak with a rep in the US and he tells me I have to
pay $175 to have preferred service. i own my house and I dont need to
buy a car so screw them. I wont pay for it and Ill buy a computer
elsewhere.

So, uh.. what exactly is wrong with it?  Physically busted, or
software issues?   If it's physically broke, returning it for repair
is a no-brainer.  If it's software, backup your data and format it
with the disks that came with it.  If the problem sticks around, it's
hardware - see above.

Outsourcing service to idiots (in any country) who can only read from
a script is a terribly inefficient way to do things.  Dell has likely
spent more money dealing with this problem already than they would
have had the customer talked to a knowledgeable tech firsthand.  These
things aren't rocket science - it either works or it doesn't.  If a re-
image doesn't fix it, time for an RMA.

Of course, the PC companies will say they put the script-readers in at
level 1 support to weed out all the idiot users who call in with
PEBKAC or 1-D-10-T issues, or other phantom problems.  Waste of money
to have a certified engineer try to convince joe sixpack that he
really did download a virus and it's not the hardware causing his PC
to run so slowly.

What exactly is the problem is that it keeps telling us that some
software is missing and needs to be installed. The computer guy that
was working on it said that there was nothing missing and we hadnt
tried to install inything. He was there toinstall wi-fi. He stayed on
the phone for 2 hours and couldnt get it resolved and they finally put
him on hold and didnt come back. The man was doing it for free and got
fed up and left. He said there was something wrong with the computer
and it needed to go back.- Hide quoted text -

- Show quoted text -

No offense, but missing software doesn't = returning the laptop....
Dell's customer support is just like everyone else's, they are all
pretty much the same unfortunately. We (USA) have sold out as a whole
for bottom dollar. I would look for a different tech (although yours
was free) if missing software equates to returning a piece of
hardware... More details would be needed to get your laptop running
right, but it really shouldn't be too difficult with the right person/
people working on it.
.

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