Re: Bad seller Scott Heit. Apartmentcade

On Feb 22, 10:56 am, "seymour-sha...@xxxxxxxxxx" <seymour-
sha...@xxxxxxxxxx> wrote:
tbecu1 wrote:
I hate to have to be the one to break it to you, but it works that way
every day. Go to Wal-Mart, buy anything.... Break it on purpose and
take it back. Watch what happens. If you have your receipt, the girl
behind the desk reaches into the register and gives you your money
back. They would rather sacrifice that one item for your satisfaction.
They realize that the good will gesture will bring you back to the
store. The bad press associated with not having a good return policy
will cost them much more business in the long run.

That's kind of a bad example - Walmart gets credit from the manufacturer
for defective goods. They've got so much clout with their suppliers (as
in, if walmart stops buying from them, they're out of business.) that
they get this type of concession (as do most large retailers).

Because the pin market is what it is, people that want a certain title
will buy it from whomever, including people with bad reps. (there's a
reason Fun, barry, weaver, etc. are all still in profitable businesses -
they have the machines that people want.....)

My thinking is that if pilot air is offering the money back (they NEVER
do this! Especially for first time users!) they know something happened
at the terminal(s). I've found pilot air to be a great shipping, BUT
you have to prep the shipment yourself as others have detailed in the
thread.

There's no such thing as a return policy on pins unless you decide to
pull out the old 3 days to cancel any contract thing...... not even sure
if that applies to person to person sales.

A sticky situation to be sure, but like I said, really, it's damaging to
both parties who both feel they are right. Or more accurately multiple
parties who have posted in this thread ;)

-scott CARGPB#29

Not all products are RTV (Return to Vendor). My real job is a direct
importer from China. Granted, items that are purchased from domestic
suppliers are usually RTV, but items bought directly and shipped from
China are not usually returnable to the vendor. Granted, if you want
to get technical, many suppliers build in a defective allowance to
cover issues of about 2% of invoice, but don't kid yourself, that is
built into the cost.

My example is not perfect, but it is OK.... If customers were not
impacted, meaning they keep shopping irregardless of the refund
policy, I guarantee you that the refund policy at retailers would be
much different than it is.

Anyway, this tangent is mute. The buyer is not asking for a refund and
I was not suggesting that a refund was the right course of action. I
was just pointing out that retailers certainly stand behind their
products for the sake of customer satisfaction and repeat business.
.

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