Re: Sick and Tired Of Crying Pin Collectors
- From: "gearheaddroppings" <tom@xxxxxxxxxxxxxxxxxx>
- Date: 14 May 2006 18:50:11 -0700
The path of least resistance is to get mad at your customer base when
your business sense and integrity have been challenged. If he didn't
regret it the moment he clicked the "post" button, he regrets it now.
God knows I have a bunch of extremely challenging customers within my
business, but no matter what, my motto has always been "the customer is
always right". Its a tough motto to hold true with. It gets
challenging every day and I get extremely frustrated and have to smile
and apologize (even when I know I'm in the right). I also have to
provide refunds some times when the easy way out is to say no and tell
the customer to f**k off. However, at the end of the day, keeping your
cool pays off.
Good customer service requires discipline. This initial post is a
clear indication of a lack of such discipline.
Tom
Detroit
.
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