Re: UB reps please read (Kanuck?)

I understand that all sites will have some trouble from time to time.
Despite best efforts 'shit' happens that is unforeseen or uncontrollable.

Techs speak in a language all their own and the 'third party' reps you refer to
probably can't really define or explain the troubles (tech wise) other than
"They are aware of the problems and are working to solve them".

The disturbing part is the lack of immediate email responses and genuine concern for
customers that are kept uniformed for a long period of time. A simple reply to a
personal email should be of high priority at a time when your player base is concerned
about their account status and funds. If a site cannot understand this basic need, it's time to play
somewhere else. There are many sites to choose from and there is no need to continue with a site
that can not provide the minimum of customer care and concern.

David Nicoson wrote:

I'm attempting to play the 11:00 $2,000 "guaranteed" tournament. There
would be a nice overlay if it actually came off.

The UB official game clock went up to 10:58 . . . and then ran backward
to 10:53. (I'm not making this up.) The tournament remained open.
It's now 11:42 by my cell phone and 11:37 by UB's clock. The
tournament hasn't started and registration is still open. I'm going to
be generous and assume this is an honest error.

I also have money locked "at a table" for several days now. Customer
Support has not responded to my emails.

UB/Escapa needs to get its act together starting with the withdraw
sytem, run some rigorous testing, and then re-open. I appreciate the
difficulties of large computer systems, but the site simply isn't in a
position to guarantee anything.

I consider UB my home and it has historically been my favorite site.
Apart from slinging a few bits around, you're in the business of being
the trusted third party. If I can't trust you, then you're nothing.
Please do something while you still have customers.
.

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