Re: Response from Lee Jones

>Thanks to anyone that has talked to me privately about this
> matter, and James, I'm considering this topic closed, so don't worry about
> me whining anymore about it :)

thanks! I can log into AIM without being scared of story number
1014894849020920 in this episode!


On Sep 6 2005 6:41 PM, XaQ Morphy wrote:

> I hesitate to post this, but for anyone wondering, I wanted to update them
> on the situation I've been in with PokerStars. For those that didn't see
> the latest post:
>
> http://tinyurl.com/bshbn (google groups)
>
> I decided that since Stars' support has been reported to be the best out
> there, and that since I felt the support who dealt with my situation made
> a mistake, that I would email Lee Jones about it. I'll post his email
> below, and my reply to him, but I'm not going to insert any more personal
> opinions. Thanks to anyone that has talked to me privately about this
> matter, and James, I'm considering this topic closed, so don't worry about
> me whining anymore about it :)
>
> ========================
> Hi Adam -
> I read your RGP post.
>
> To be completely honest, I'm not going to go back and review all the hand
> histories, chat, etc. I simply don't have the time. However, I will
> promise you this: we take complaints about inappropriate chat seriously.
> If we think that the chat had an effect on the outcome of the event, we
> don't
> *hesitate* to move up affected players. I see those emails going by every
> day: "We advanced players X and Y..."
>
> You don't have to agree with our decision, in fact, you probably won't.
> But I assure that your complaint got careful attention and review.
> Whether you are a $39 or $390 or $3.90 tournament player doesn't matter -
> everybody gets professional service.
>
> I'm sorry it turned out the way it did, and we are always looking for ways
> to further eliminate chat such as you described. But I assure you that
> your concern got a thorough and fair review.
>
> Best regards,
> Lee Jones
>
> PokerStars Poker Room Manager
>
> ========================
> Lee, thanks for taking the time to reply to this email.
>
> What bothers me is that the Stars rep I talked to admitted that chat was
> not shut off close to the bubble, and also admitted that this was a
> mistake on the part of Stars. If this mistake wasn't made by Stars, the
> collusive chat would have never happened, and I truly feel that I would
> have won a seat rather than bubbling.
>
> But I understand your stance. You are extremely busy, and I'm just some
> anonymous guy on RGP who feels he was slighted. I do appreciate your
> response, and unfortunately since I ran this "up the ladder" I'll have to
> consider this matter closed. It's a shame, because I really feel that
> Stars has the best tournament selection of any site.
>
> Good luck with things in the future: it looks like the WCOOP is really
> taking off this year. I wish you and Stars much success.
>
> Adam
> ========================
>
> Morphy
> http://donkeymanifesto.blogspot.com


re-re-bluffing with J6 rocks

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