Re: PokerRoom.com has 12-yr-olds for support
- From: "dave370" <david_370@xxxxxxxxx>
- Date: 16 Aug 2005 19:25:20 -0700
John Dough wrote:
> PokerRoom.com has the most unbelievably ignorant support team on the
> entire planet. Witness the following exchange of emails with their
> support over the past 2 weeks:
>
> Email 1) The PokerRoom.com web page won't let me change my email, even
> though I've logged on my account and gone to my Personal Settings to
> change it.
> Answer 1) "You can change your email by logging on your account and
> changing your Personal Settings."
>
> Email 2) Listen, I CAN'T change my email address. I *CAN* log in to my
> account, but when I go to Personal Settings the changes I make do not
> take effect. I have tried on more than one computer and it still isn't
> working.
> Answer 2) "You can change your email by logging on your account and
> changing your Personal Settings"
>
> Email 3) Please read my email carefully: your software isn't working. I
> am loggin in with my account name and password successfully, but your
> software won't let me change my email address or any other setting.
> Answer 3) "Oh. In that case we need a copy of your government-issued ID
> to change it for you."
>
> Email 4) What? Why do you need my ID? I have just reported a software
> problem and simply would like to see it fixed. I am loggin into my
> account just fine, but it won't let me change my settings.
> Answer 4) "You can change your email by logging on your account and
> changing your Personal Settings"
>
> Email 5) Um, NO I CAN'T. I have tried on 4 different computers on 3
> different networks with 5 different browsers and it's still not
> working.
> Answer 5) "Oh. In that case we need a copy of your government-issued ID
> to change it for you."
>
> Email 6) OK, fine, I will cave in to your request. Attached is a copy
> of my driver's license. Please change my email address for me, though I
> still haven't received an answer as to why your software is not letting
> me change my settings myself.
> Answer 6) "You can change your email by logging on your account and
> changing your Personal Settings"
>
> Email 7) Attached are all of my previous emails and your responses.
> Please read them. I can't change my email, and I have attached a copy
> of my ID as requested so that your support team can make the change
> manually. Please do so.
> Answer 7) [no response]
>
> AAAARRRRRGGGGGHHHH!!!
.
- References:
- PokerRoom.com has 12-yr-olds for support
- From: John Dough
- PokerRoom.com has 12-yr-olds for support
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