KitchenAid Stand MixerKSM90

My wife has had this appliance for about three years and up to now it
has performed adequately. Last night while mixing brown sugar with
butter for cookies the mixer failed.
After scanning the internet I determined it was a gear failure. I
called the KA help line and the nearest repair service was 100 miles
away.

At this point I dismantled the mixer which was not a simple operation
and hark I located the plastic cog which had been chewed up by the
metal cog. The housing was packed full of grease and is probably the
reason that some people have realized the leakage of grease around the
joints when the motor runs. They(KA company) are hopeful it will
dissipate the heat for a spell preventing the vinyl cog from
disentegrating).

After removing the part my wife says how many times are we going to
have to do this each time the cog gear overheats and we proceeded to
dump the appliance in the trash.

Why does not KA make the vinyl gear of something more durable like
metal? I guess they want people to dispose of their failed appliance
and buy a new one. The new one that we will buy will NOT be anything
made by KitchenAid and we will attempt to determine that no gear is
made of vinyl resin.

If this was a vehicle or baby crib these mixers would have been
recalled long ago with the multitude of complaints on the internet
about this common failure.

J.
Mayfield
Paris,
KY

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