Re: (2008-07-16) NS-RFC: One seat or two?

Wayne Boatwright <wayneboatwright@xxxxxxx> wrote:

Lia, I agree with both of your scenarios. However, there has to be a
consistent policy that the airline follows. It's too large an industry not
to have such policies in place and insure that they're followed.

If they did this, it should avoid having disgruntled passengers and
confrontational dialog.

While I see where you are coming from, sometimes the best approach
to a situation is to muddle through, and deal with issues as they
arise, rather than having a firm policy.

From the airlines' perspective, even with no stated policy,
most passengers are not too large for most seats; in the cases
where they are, often the seat next to them is empty, they can
change seats around to arrange this, or they can move them to
business/first, or the passenger next to them might not complain.
In a tiny fraction of cases, with no policy, they will have to
bump the large passenger to the next flight.

Whereas if they had a stated policy, either large passengers would
end up having to buy two seats, or a business/first seat,
ahead of time; or if they aren't required to do so, they'd
be entitled to sit in a coach seat. Either scenario has
significant disadvntages to the "muddle through it" approach.

It boils down to the airlines have good reasons to handle
it the way they're handling it now.

Steve
.

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