Re: a bad yarn shop experience
- From: Bernadette <nomail@xxxxxxxxxx>
- Date: Sat, 21 Jun 2008 10:16:29 +0100
On Sat, 21 Jun 2008 02:45:42 +0200, YarnWright wrote:
Trinlayk spun a FINE 'yarn':
June 2nd I went to a local yarn store... owner was the only employee
there at the time, as is usual for the small shop.
She makes a itemized receipt by hand, tallies it up, and then processes
my credit charge with a printed charge slip... I signed it and left. I'm
usually there 1x / month and spend an average of $50 every time I go in.
I'm not a big customer, and I know she's never really taken me seriously,
and has always been kinda cool toward me, I'm not one of the people who
can come and hang around her shop all day, chatting and knitting...
June 5th she calls me back "do you still have your receipt from the other
day"
(Not as if this is important, but because I am disabled and often ill, I
happened to be asleep when she called in the mid afternoon.) I had to
look for it but I did. She explains that she undercharged me... I ask her
to hold on so I can get a calculator ( I was just ASLEEP lady) and she
starts yelling at me while I'm trying to tally up and see for myself
what happened. The whole time she is yelling at me. I have on occasion
misquoted a price on a custom item, or undercharged a customer I was
serving, and just had to "eat" my error.
When I've told friends in small business about how offended I was by her
yelling at me, they've mentioned that once the customer has left the
store, the transaction is finished... and that it's not legal for her to
call and ask me for the $ since it was her error, BECAUSE she was too
busy paying attention to her buddies who hang out there, to pay attention
to the customer actually Buying something.
I filed a complaint with the Better Business Bureau, and got a letter
(dated June 12) from the shop owner, that is kinda rude, and again trying
to bill me for the difference! Today, the 20th, she's just left me a
voice mail "reminding" me I own her the $.
am i legally obligated to fix her error? is she allowed to harass me for
the $?
I'm certainly not going to buy anything from her shop ever again, AND I'm
probably going to tell everyone I know.
Trinlayk. . .
After THAT kind of harrassment, *I* would call my CC company, and dispute
the charge, PERIOD.
It would harrass her *back*.
I've done so plenty of times, and they don't get paid while it is under
dispute, and the average time to have your CC company investigate your
dispute takes anywhere from 120 to 180 days....
HTH,
Noreen
Ooooooh!!!! Remind me not to pick a fight with you then - you
wicked woman you, LOL.
(Truthfully, I can be like that if anyone is just downright snotty!).
--
Youʼre only young once, but you can be immature forever
.
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