Re: New rotary cutter?

But the really nice thing is that they didn't know it might involve any more than Pauline; but they did it anyway.
..
In message <6a9b3e2e-02e3-4c0b-8e94-71c42bedbbe9@xxxxxxxxxxxxxxxxxxxxxxxxxxx>, Dr. Zachary Smith <Dr.Smith@xxxxxxxxxxxxxxxx> writes
On Sep 24, 1:11 am, "Pauline" <poco...@xxxxxxxxxxx> wrote:
<snip-a-roonie>
I emailed them to ask for a
replacement - they mailed me a new rotary cutter!  No charge!  I noticed
they changed the design of it, so the spring doesn't pop out anymore.  Then,
when they had a booth at Pacific International Quilt Festival in Santa
Clara, I went over to thank them & yes - they gave me another one!  They're
just really nice people.  

And look what it got them - a heck of a lot of good will, and with the
hundreds of people reading this, they're bound to more than make up
for it. Yup, good business sense.

Doc

--
Best Regards
pat on the hill
.

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