Re: TSWLTH -- on my bad list
- From: Debbi in So CA <daffymom@xxxxxxxxxxxxx>
- Date: Tue, 17 Mar 2009 17:04:14 -0700
WoW!!! Quite the opposite of my experience yesterday. The store closest to my house burned down a few weeks ago, so I went a bit further to the other one which is also a zillion time larger, brighter and cleaner. My gf and I found a prequilted panel the last time we were there and yesterday, I decided to go back to get them so that I can have a quickie for either charity or for people who I don't really know but feel I need to give something. Went to the counter and the girl showed me where there was a defect in the first panel, Ok, cut it off and then go with the rest. Immediately she noticed that it was printed straight. By the time I played with it and got it straight, it would have defeated the purpose. She did offer me a discount, but no thanks. She looked and said I wouldn't buy it for a discount either. Gave me a smile and put it away so that it can go on a clearance table at some time.
Usually the service is awful at TSWLTH, but yesterday sure was an exception!
Debbi in SO CA
Sunny wrote:
I've been a supporter of TSWLTH. You have to be careful, but sometimes.
you can find a real bargain. Besides, it's the only full-service
fabric store in town.
The past couple times I shopped there, I had problems resulting in
having to take everything off the already paid receipt and do it all
over. I had been overcharged -- a lot -- both times. Today I went with
a friend, 40% off coupon in hand. I found some really cute fleece on
the cheapie table marked $4 a yard. On examination, there was a brown
line going all the way through the bolt that would make it necessary
to cut off a good eight inches along the selvedge edge. I asked for a
discount (a really bad habit of mine that embarrasses my husband but
often saves money) and the woman cutting made a call and offered me
20% off. I said sure and took several yards. At the checkout lane, the
final tab was way more than it should have been. I waited until I had
the itemized list and then said, wait, you charged me wrong for that
fleece. The checker was confused, turned to the asst. manager who was
checking beside her and the asst. manager said "You never should have
been offered the 20% off -- that's why it was marked down to $4." I
said "She's charged me $5.99 a yard. With no discount." The asst.
manager continued to tell me I shouldn't have any discount and that it
was just "wrong". The line was stacking up and she was getting nastier
and nastier and finally I said just to give it to me for $4 a yard and
forget the discount. Ok, I was given some money back and then told an
amount to give back to the checker for that fabric. NOOOOOOOOOOO! Not
right!
Ok, you guys don't know me in person, but I am the least
confrontational person in history. I make it a point to say nice
things to checkers while I'm in line. I never complain about delays
and I really put an effort into making a very uncomfortable job as
easy and pleasant as possible for my little time going through line. I
don't "tell people off" and I never try to "put somebody in their
place." It's not me. So I just paid and left.
It wasn't the checker's fault. The asst. manager has been rude in the
past. I would say "she doesn't like me" but I think that would be
personalizing her dislike for almost everybody who comes into the
store. The manager is worse. She's been so rude to me -- while I was
handing her money -- and I can only assume she treats everyone that
way.
I was only out a few dollars too much, it's just the principle of the
thing. So I'm not going back. Not with a 50% coupon, not for the huge
sale, not for anything. I'll spend extra or do without to stay the
heck out of that store from now on.
Sorry to carry on for so long, but I'm upset and I just wanted to add
myself to the ranks of those who hate that store more than we love the
prices.
Sunny
- References:
- TSWLTH -- on my bad list
- From: Sunny
- TSWLTH -- on my bad list
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