Re: foray toTSWLTH

The last time I was in Circuit City I knew exactly what I wanted,
found it, and only needed a "sales associate" to order it up to be at
the checkout area for me to pay for and take home. (For those
unfamiliar with that store, all fairly large or expensive items only
have one actually in the customer area, and a sales person has
somebody physically deliver a boxed item to the checkout area. Thus,
you can't avoid needing sales staff for anything but small stuff.) I
asked THREE times and was blown off, while the guys were playing video
games and cat-calling back and forth and not busy helping anybody.
Finally, I went to the checkout area, asked to speak to the manager,
and told him that I came into that store to purchase a rather
expensive item but was repeatedly unable to get assistance to get the
article in hand and pay for it, but the sales staff was apparently too
busy polishing their video game skills. The manager said he'd get the
item immediately, and I told him I had already decided to purchase it
at the competitor down the street, but merely wanted him to know that
the store had lost a fairly large sale. And I left.

When I was leaving the local airport parking lot a few years back the
guy in the booth tried to charge me exactly double what the lit sign
said after it totalled up the time the car was in the lot. I told him
the sign said $10, so what did he mean asking me for $20, and he said
it was a long story and just to pay it. I said I could wait for his
explanation, put the car in "park", and smiled at him expectantly.
Suddenly the charge was $10, which I paid and left. However, within
minutes I was on the phone to the airport manager, and when the
manager tried to justify the employee I said my next call would be to
the chairman of the airport authority, and possibly followed by the
local newspaper. I did call the chairman of the airport authority in
his office the following morning, and a few days later when I was back
at the airport I noticed someone different in the booth.

When I had a small deposit box and savings account at a bank near my
office, I went to the bank over lunch hour to pay the annual rental,
and since I paid with cash I asked for a receipt. Fortunately I saved
the receipt, because the next month I got another bill for the same
thing! I made a photocopy of the receipt, took the original and the
copy to the bank at lunch hour, showed them the original, gave them
the copy, and asked them to correct the records. Next month, same
thing, with the addition of a rather terse letter about late
payments! However, when I went to the bank that time, again with the
original receipt and another photocopy, I asked to speak to the
manager. I was told there was no manager on duty, which I reminded
them is violation of federal banking law -- whenever a bank is open, a
manager is required to be physically present and on duty. Amazingly,
a manager appeared. I told him I had paid, showed him the original
receipt, gave him the photocopy, and told him they needed to correct
their records immediately, because if they drilled the box and sold
the contents for non-payment we would be in court and that I would be
certain to subpoena federal banking regulatory officials to explain
the banking laws to the court as well as the state Attorney General
concerning the consumer fraud laws. He almost tripped over his
tongue! Later that day I secured a deposit box at another bank, and
the following day went to the bank, removed the contents of the
deposit box, returned the keys, asked for pro-rated return of the rent
I had paid in advance, and closed the savings account. Again, the
manager appeared, but without my asking for him, and asked me why I
was leaving the bank! Sheesh! And they expected to continue to
handle my money, too . . .

I try to be polite to everyone, and avoid raising hell with clerks and
other employees, but never hesitate to speak to management.
Fortunately, the vast majority of stores, banks, service stations,
etc., are very good to deal with.
.

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