Re: A rude awakening
- From: "Gen" <Donovanhenderson@xxxxxxx>
- Date: Fri, 28 Sep 2007 20:25:14 -0400
Wow, That store sounds like a nightmare. We have at least 4 JoAnn's here
and I truly wish you could get to them. Big, bright, very clean, well
stocked, great staff, and if they don't have something advertised, they'll
get it. I really like our stores.
"Leslie & The Furbabies in MO." <quilteacher@xxxxxxxxx> wrote in message
Me, too, Janet. My 'local' Joann's is a 120 miles drive- one way- and
having two 40% off coupons is often the only thing that determines whether
I go to Springfield to shop there. When I make the trip I tend to stock
up- like $160 in thread and a bolt of W&N plus a stack of fabric and
quilting supplies and books. Now I do use the coupons, but I make up for
it in the other things I buy to make the drive worthwhile- very often $300
to $500 and sometimes more per trip. I only go there 2-3 times a year.
When I spend 2 hours trying to find fabrics in sufficient amounts to piece
together what I need (WHY do they not get 'normal' sized bolts with 20-30
yards on them???) and then find out there's going to be some problem using
my coupon... well, then I am NOT a happy customer. Often I make the drive
with no other purpose than the Joann's stop. It's terribly frustrating to
spend $40 in gasoline and 4 hrs. driving time to come home empty handed
because they sold out, didn't get their inventory in time for the sale,
refused to hold a bolt of W&N for 2 hrs. until I can get there, the fabric
I chose has a big flaw running thru it and I have to change the entire
color scheme of my project- again, the employees cannot answer a simple
question or are too busy visiting to talk to a mere customer, I am filthy
dirty from handling the merchandise, etc. Frustrating to say the least!
And then after making the 2 hr. drive and shopping for two hrs. I find
there is NO RESTROOM that I am allowed to use????? grrrrrrrrrr!!!!! I
appreciate that there are corporate 'rules' and they must adhere to them
(in ALL areas of operating the store) but to tell a courteous, clean,
decently dressed 57 y.o. woman with a very obvious limp who has been
wandering the store and asking questions for two hours with a cart full of
merchandise who is trying her best to spend all her money there and then I
am told there is NO RESTROOM??? Surely I could use the employee restroom
on the QT? If I peed on the floor do you think they might change that
Leslie & The Furbabies in MO.
"John" <fixedgearhead@xxxxxxxxxxxxxxx> wrote in message
On Sep 28, 12:30 pm, "Janet of Gar" <janetofgarnos...@xxxxxxxxxxxxx>
I work at my local JoAnns. Please keep in mind that Coats and Clark has
their thread, _not_ JoAnns. We can only sell what they send us. I
large your store is, but the new threads we got from C&C do include 100%
threads. Look at the labels on the racks. The C&C display we have
poly threads, fine and heavy weight threads, 100% cotton for hand or
machine-quilting and hand-quilting threads.
Yep, the prices went up, but so have the prices of milk, gas, and eggs.
blame JoAnns. We didn't set those new thread prices, C&C did.
Doing my best to help our customers,
Janet of Gar
"John" <fixedgearh...@xxxxxxxxxxxxxxx> wrote in message
I just got back from Joann's to buy some patterns and other notions.
One of the things I needed was some Coats and Clark Cotton thread of a
certain color. I couldn't find any of the cotton thread and asked a
sales person what happened to the cotton thread. She said" They came
and pulled all the C & C cotton thread and all they will be carrying
from now on is C & C Dual Duty Polyester covered polyester in 250 yd
spools and some of the same in larger spools. No more Cotton. So not
only do they discontinue the cotton but replace it with poly in a
smaller spool size and charge you more for the spool. Now I know why
it is called the store we love to hate. When I asked about cotton she
said, "I guess you could use Gutterman". I of course know I could use
Gutterman, but I didn't want to pay that premium for that option. I am
mad at them and am swearing off of Joanns.
I just have to respond about our local Joanns. It is not one of the
larger stores. They don't stock the cotton in C & C but they do stock
all of the poly stuff. I don't use any poly stuff. So Joanns will not
be getting my business in that regard. I have located a source for
cotton thread online that is cheaper than Joanns even including the
shipping and if you buy in larger quantities they will pay shipping.
The stock of fabrics is quite meager with only small remnants left on
the bolt in a lot of cases. I also think that for quilting purposes,
the fabric quality is not as good as what is available even in the
smaller quilt shops hereabouts. I realize that not everybody can
afford or wants the better grade of fabric but that is what I need,
and want. Most of the staff are nice enough, so I have no complaint
there. The other thing is the way they play their discount coupon
game. They offer 40% off coupons, with exceptions. and those
exceptions are usually the things that I would be interested in. If
it so happens that the coupons coinside with my item needs, then that
is to the good. That is at best, an infrequent experience. I know that
corporate management makes most of the decisions as to what is sold
and how much it will be sold for, so I don't fault the local sales
people in the stores. I guess my feelings are easily summed up by
saying that the shopping experience at Joanns is less that stellar.
And for the amount of money I spend on sewing and quilting I would
like to feel I am getting fair value for my patronage of the vendor. I
don't get that feeling from Joanns. I think you could say that the
time it takes to build up a satisfied customer base is shattered by to
frequent disapointments with the shopping experience. That is just my
opinion and may not reflect others experience.
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