Re: OT - Walmart Service Surprise

I had the same experience at Staples. They had a computer on display
that they weren't going to stock any more and they had none in stock,
but they wouldn't sell the floor model because that is their policy.

Linda
PATCHogue, NY

On Sun, 29 Jul 2007 06:54:06 -0700, Mary <mlowe99@xxxxxxxxxxxxx>
wrote:

I had a jaw-dropping discussion with my local Walmart a few years ago
and am still shaking my head over it. There was a small table on
display that happened to be exactly right for a guest room, so I
decided to buy it. Well, there were none of that table in boxes to
buy, so I asked a person who worked there to find one for me. He
looked all over in the sales area, and then went to the back to see if
he could find one there. No luck. Then he went to the in-store
computer inventory to see if there was one somewhere he had missed.
No luck. So I asked to buy the floor sample, and he said they
normally don't sell those, but that he would ask a manager. The area
manager came over and told me they couldn't sell me the floor sample,
so I asked if they would special-order one for me. At that point he
checked the computer and came back and said they couldn't get any more
of that table. So I asked what I thought was logical --- if they
weren't able to get any more of that particular table, wouldn't it
make sense to sell it to me and get it out of the store rather than
have people (like me) try to buy a duplicate? No luck. I then asked
to speak with the store manager, and after a fairly lengthy discussion
about displaying an item they didn't have in stock and couldn't get
anyway, he finally sold it to me. Sheesh!
.