Re: Yesterday's embarrassing moment

In article <marcella-A6E4B9.08522207122005@xxxxxxxxxxxxxxxxxxxxxxxx>,
Marcella Peek <marcella@xxxxxxxxxxxxxx> wrote:

> I didn't receive my November/December issue of Fons and Porter in the
> mail. The mailing label says my subscription is paid up until January
> 2007. I was getting worried. The local shop only had two copies left.
>
> I tried calling the number on the website for magazine customer support.
> Ring, ring, ring, ring, ring "Please enter the extension or stay on the
> line for the operator. I wait since there is no extension given on the
> web page. Ring, ring, ring, ring, ring "Forwarding your call now" Ok,
> so what was that ringing before then? Ring, ring, ring, ring, ring "To
> leave a message press one, to enter another extension press 3"
>
> Hmmm, did I get the right place? Why do they not give out extensions?
> Why do they not say who I am leaving the message with?
>
> I try later...same thing.
>
> Finally I try again, determined to make my way through the recording
> maze. Pressing "O" gets me the same results. I try entering random
> extensions...nothing.
>
> Then I pull out the magazine. There is a non-888 number with a two
> digit extension for advertising. Ah ha. Now we're on to something.
> Normally, a phone switch is programmed so the same extension will take
> you to the same place whether you call the toll free or regular number.
> If I call the 888 number and enter the two digit extension I should get
> advertising. Maybe they can transfer me to a real body in customer
> service. I give it a try. The phone ringing, then the sound of it
> being answered....
>
> It's Marianne Fons!
>
> Ok, now I am embarrassed.
>
> She was very nice and took my number and got a real person to call me
> just a minute later. My magazine is on its way.
>
> I am just so embarrassed. I just wanted a real body...not an owner!
>
> sigh
>
> marcella


LOL! A similar thing happened to me several years ago when I called QNM
-- I ended up talking to Mary Leman Austin and was quite embarrassed.
But she was quite nice, as M. Fons seems to have been, and the problem
was solved in record time. Sometimes it *pays* to talk to the head
honcho. ;)
--
Sandy in Henderson, near Las Vegas
my ISP is earthlink.net -- put sfoster1(at) in front
http://home.earthlink.net/~sfoster1

AKA Dame Sandy, Minister of Education
.

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