Re: OT warning, bee in my bonnet
- From: "SNIGDIBBLY" <snigdibbly@xxxxxxx>
- Date: Mon, 25 Jul 2005 09:20:10 -0500
I'd change clinics.
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"NightMist" <nightmiste@xxxxxxxxx> wrote in message
news:42e38610.1883382@xxxxxxxxxxxxxxxxxx
>
> I think our local clinic does everything in their power to charge for
> an office visit, and then charge and charge again.
> My mom sent me a note saying they had found a bloodclotting
> abnormailty in my brother, and that my sister had also tested
> positive, so I should get a screening for this so I knew if my kids
> should be tested.
> So, I call the clinic to see if I need an appointment. I make an
> appointment and go to it. I see only some kind of assistant, she says
> she will give the information to the PA I saw last, and that they will
> either mail me the lab order, or fax it to the hospital and call me.
> Yesterday I get a letter that says, We tried to call you [liar liar
> pants on fire!] but couldn't reach you by phone. Please call and
> make an appointment with Doctor X as lab orders cannot be issued
> without an examination.
> So why didn't they just schedule me for an appointment with Dr. X in
> the first place?
>
> NightMist
>
>
> On Fri, 22 Jul 2005 19:20:56 GMT, "pewter" <pdsebring@xxxxxxxxxxxxx>
> wrote:
>
>>Isn't that a normal procedure, stacking up the rooms and then having
>>overflow in the waiting room? Way before the HIPPA thing, we were living
>>in
>>Kansas, and one of my kids needed a procedure done at the doctor's office.
>>I took off work (which cost me wages), drove 10 miles to the small town
>>where we lived, 10 miles back to the town to see the doctor. When we got
>>to
>>the office, the procedure was to stop at the desk, check in, and receive a
>>filled out form with information on it...all which I did. Then we waited.
>>And waited. And waited. A girl came out and was straightening out the
>>magazine piles, and asked if I was waiting for someone. I said "Yes, to
>>see
>>Dr. C...." She blanched and went back into the netherworld of the clinic,
>>came back and told me that he and his staff had all left for the day.
>>Another trip back home, had to take another afternoon off work and repeat
>>the same steps...this time I got right in. They didn't charge for the
>>office call (big deal).
>>
>>"Roberta" <roberta.w000@xxxxxxxxxxxxx> wrote in message
>>news:h242e19835ar8qdqbe7avb4gtsu628l1r8@xxxxxxxxxx
>>> On Fri, 22 Jul 2005 08:08:24 -0700, Anne in CA <annerudolph@xxxxxxxxx>
>>> wrote:
>>>
>>> >Polly Esther wrote:
>>> >> I am about to show you my worst side. Maybe not. Please just let me
>>ask for
>>> >> your feelings on a situation. You are in a doctor's office. You
>>> >> wait
>>two
>>> >> hours. You fill out a mountain of papers for information that could
>>easily
>>> >> have been obtained from the documents already on file. You are not
>>feeling
>>> >> very well.
>>> >> Then this cutsey-poo person pops her head from the doorway where
>>> >> patients who haven't managed to die of old age or aggravation in the
>>waiting
>>> >> room finally get to go sit in yet another room for an hour. The
>>ultimate
>>> >> insult: She yells, " Polly!"
>>> >> If it's not a terrible burden, I like to be called Mrs. Esther by
>>total
>>> >> strangers. I am also okay with being addressed as Her Highness, Miss
>>> >> America, 1917 and "Honey, where did you put the . . . ?"
>>> >> Does this lazy familiarity gall anyone else with its rudeness?
>>just
>>> >> wondering. Polly
>>> >>
>>> >>
>>> >>
>>> >So, when you finally get in to see "Doctor" (as in "Doctor will see you
>>> >now"...) use his or her name, preferably in a cutesy diminutive (Bobby
>>> >instead of Robert or Roberta). Pause one or two beats and say ever so
>>> >sweetly, "I'm just trying to fit in with the extreme informality that
>>> >your front office uses." Try to work in a cutesy version of the
>>> >receptionist's name too. Throw in as many honey, sweetie and dearies as
>>> >you can too.
>>> >
>>> >On the other matter, mention the length of your wait when you finally
>>> >do
>>> >get in to see Doctor Bobby. If more people mentioned this to the
>>> >doctor,
>>> >then "Doctor" might someday tighten up the office staff. As the wife of
>>> >a physician and having worked front office for a dentist, I know that
>>> >it
>>> >*is* possible to have a well-run practice with people waiting on
>>> >average
>>> >no more than 30 minutes. Less than 20 minute waits, of course, are more
>>> >a matter of luck than good planning.
>>>
>>>
>>> Unfortunatly it isn't always the office staff at fault. I worked for
>>> a Doctor a few years ago (first as the receptionist and then in the
>>> insurance) It was positivly the biggest nightmare ever. He made us
>>> schedual appointments every 5 minutes, took anyone that walked in off
>>> the street (emergnacy or not), if someone was late for their
>>> appointment (no matter how late) Just add em right in to the list...I
>>> don't think anyone ever got to see the doctor in less than an hour.
>>> and he would stuff the rooms...6 of 'em. So you wait in the waiting
>>> room forever and there could be 5 people ahead of you in the rooms
>>> once you get there. It's just the tip of the iceberg as to what was
>>> wrong with that place - but it was BAD.
>>>
>>> Roberta (in VA)
>>
>>
>
> --
> "To repeat what others have said, requires education; to challenge
> it, requires brains." -Mary Pettibone Poole
.
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