Re: OT I am sooooooooo not a Happy Camper!

Jangchub wrote:
On Tue, 05 Aug 2008 21:33:37 -0700, Karen C in California
<KMC528@xxxxxxx> wrote:

Took my business computer to the repair shop for a regular maintenance to keep it reliable (can't run the business without it) and gave them one specific task to accomplish: acquiring a specific peripheral.

Picked it up this morning. What I had asked for was not done. However, they "cleaned up my hard disk" ... in the process deleting a vital WordPerfect folder and Netscape (which I use to read newsgroups)!!!!!

Just to make things more fun, they did something to my "mouse buttons" (whatever you call them when you have a touch-screen instead of a mouse) such that it takes full pressure of both hands to push them down. Inside an hour, my tendinitis was killing me, but I was still trying to set things to rights so I had no choice but to keep going.

Needless to say, the owner is getting an earful in the morning. I didn't tell them to delete anything, or to mess with my settings, or to install newer versions of old software (a version which, to my mind, is not as easy to use at the older version, which is why I hadn't installed it on this computer after trying it on the other one).

I have half a mind to send him a bill for my time undoing their "improvements", which have taken enough hours that I think they'll end up owing me more than I paid them.

I'm curious, what is regular maintenance involve? Mark worked at Dell
for over a decade and he's never performed maintenance on any of our
four computers. Sometimes I've seen him defrag the main server
computer, but I have no idea what that's called.

I'm sorry you lost files. It 's a horrible feeling.

v
I perform basic clean-up maintenance weekly on our family PC. I update and run software to clean up spyware and adware as well as a disk cleaner program which deletes temporary files, cache, etc. I also keep
our virus scanner updated and run that once a week and also set system restore points when everything is all clean and happy.

Additionally I make sure I do a full system backup onto our external drive at least once a week as well. Best purchase I ever made - when our original hard drive died earlier this year - tada! I was able to copy everything back over once the drive had been replaced.

I'm sure there's more sophisticated stuff that can be done - but at least doing these on a regular basis gives me some sense of upkeep. Anything more complicated and we have used a very reputable mobile PC service -they will work on your system at your home or pick it up and return it for you.

MelissaD
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