Re: Boaters World Online Reconsidered

On Fri, 31 Aug 2007 09:14:36 -0400, HK penned the following well
considered thoughts to the readers of rec.boats:

Gene Kearns wrote:
Previously, I stated that BW online was a good company to deal with
and my previous experiences with them supported that notion.

They have, however, apparently outsourced to a
Indian/Pakistani/Whatever boiler room and the good service I
experienced previously has gone the way of the Edsel.

My recent experiences with BW online follows similar earlier
experiences with non-English speakers that have a scripted approach to
customer service (Vonage). Since they never quite understand what you
are saying, the script shall be followed and no amount of factual
evidence shall get in the way of the script.

Searching the web turns up ample evidence that I am just one of many
people noting that their customer service has become quite poor.

Therefore, I rescind any previous statements that recommended Boaters
World online. Personally, I will no longer trade with them and can not
in good conscience recommend them to others. Caveat Emptor.



Ack!

Well, we have two BW stores in our area, one in Annapolis and the other
in Solomons, and the stores are ok. The Annapolis store seems to have
a few staff people who know a bowline from a drain plug. Well-stocked
store, too.


The local store seems OK, but I'll certainly never do online again.
Oddly enough, I bought online for price, but when BW couldn't deliver
the merchandise, I shopped locally and found it in stock and for 20%
less... which more than covers the tax.

Never tried the store's mail order. Isn't the operation owned by Ritz
Camera?


Yes, they are.

As for the overseas "help" desks, they almost all are pretty poor, no
matter whose company they are fronting for.

True.

--

Grady-White Gulfstream, out of Oak Island, NC.

Homepage
http://pamandgene.idleplay.net/

Rec.boats at Lee Yeaton's Bayguide
http://www.thebayguide.com/rec.boats
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Relevant Pages

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