Re: YO!! Joe Sparebuttons...

"JLH" <jherring1@xxxxxxxxx> wrote in message
news:dq4ru21teiia7c63qtbir0k9c091kcl6jn@xxxxxxxxxx
On Tue, 06 Mar 2007 15:42:20 GMT, "JoeSpareBedroom"
<dishborealis@xxxxxxxxx> wrote:

"JLH" <jherring1@xxxxxxxxx> wrote in message
news:ga1ru25tcfr88cfrn409k02lemgr2qbopj@xxxxxxxxxx
On Tue, 06 Mar 2007 15:00:44 GMT, "JoeSpareBedroom"
<dishborealis@xxxxxxxxx> wrote:

"RG" <rg@xxxxxxxxxx> wrote in message
news:p5fHh.125354$lb3.60908@xxxxxxxxxxxxxxxxxxxxxxxxx

If you insist on making invalid vehicle comparisons, then we can't
discuss this any further. Or...?

Let's try again: Moving more mass requires more energy. True, or
false?
There's a reason I'm asking, but you need to stop guessing what the
reason is until we agree on the simple law of physics I've asked you
about.

You desperately need to get over yourself, Doug. A quick tally of the
situation tells me it really shouldn't be all that difficult. Give it
a
try. A hint: When trying to engage others in debate or repartee,
it's
usually best not to bore them to tears.



You've just demonstrated why it's important to agree on terminology and
basic ideas before continuing. Thank you!


Doug, FWIW, when looking for a new ride for the wife, I bought her a
Toyota
Highlander Limited with front wheel drive, even though they had to get a
FWD sent in because all the ones on the lot were AWD. I agree with you
that
FWD is plenty for the snowfall we get in the DC area.

But, I also agree with those who were underwhelmed with your debating
techniques. I've read every message in the thread, so far, and I still
can't figure out your point.
--
John H


The point is that customers don't always verbalize what they want, and
salespeople (especially at American car dealerships) are minimally
trained,
so they never ask the right questions because they're afraid of
frightening
away a sale. So, customers end up with something which doesn't serve their
needs (which they might figure out later), or comes with baggage that's a
liability in one way or another.

This is basic sales training, by the way, which at its best does NOT
involve
telling people what they want. It involves finding out what they want and
filling the need. This will sound odd to RG and Smithers, but with some
products, peoples' buying choices often involve emotions more than
rational
choices. Cars, audio equipment and jewelry are good examples of this.
Maybe
boats. The opposite would be paper towels.

I know a woman who is otherwise brilliant, but somehow ended up buying an
Escalade. Last summer, she expressed dismay: "I can't believe it! This
stupid thing's only getting 12 mpg, and I'm driving two hours a day for my
job. I just wanted something big enough for the two kids!" What went
wrong
here, John? I'm sure she's not the only one in this position.


Your otherwise brilliant woman was stupid, but had money.
--
John H


I think it's more than that, John. Matter of fact, I'm sure of it. When I
was in the audio biz, it seemed like once a month, we'd have a customer come
back with equipment that wasn't right for them and wonder "Why the hell did
the other salesperson sell this particular stuff to this person??? It's all
wrong. Didn't these people talk?" We'd fix the problem, if the customer
still wanted to deal with us.

One of my coworkers is now self-employed as a sales trainer, working with
car dealerships, consumer electronics and appliances. He shops the places
he's going to be serving, and obviously, he eventually gets to know his
students pretty well. The stories he tells are appalling. In many cases,
there's absolutely NO effort made to find out the customer's needs. At car
dealerships, the only questions asked often involve "Do you have a trade-in,
and how are you paying for this?"


.

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