Re: "Urban Bike"????

> If anyone benefits by Ozark's posts, its Trek and MJ. Most companies
> *pay* for information that leads to a greater understanding of their
> customers' attitudes, or forces them, sometimes uncomfortably, to
> reexamine and possibly modify their assumptions. I suspect the LBS
> owners frequenting r.b.t face a degree of rigour here that they don't
> otherwise encounter in the bricks and mortar world, and that they as
> well as cyclists everywhere are better for it.

I can't speak for Trek on this particular issue... well, actually, I can. If
they benefit from these exchages, it's indirectly, because they don't read
usenet posts. At the corporate level, this is seen as a time-consuming
usually-thankless task that burns out employees. But for me, it's a
challenge to see how well I can interact with all manner of people. The
cross-section here is amazing, and it's a big help in understanding the
different ways people might be viewing what we say & do when they come into
the shop. So yes, I can rationalize that what I do here is far from
altruistic. It gives me a better understanding of how the world works (and,
sometimes, how it doesn't!).

--Mike Jacoubowsky
Chain Reaction Bicycles
www.ChainReaction.com
Redwood City & Los Altos, CA USA

"Luke" <lucasiragusa@xxxxxxxxxx> wrote in message
news:090120062054485670%lucasiragusa@xxxxxxxxxxxxx
> In article <1136652393.824047.292780@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>,
> Ozark Bicycle <bicycleatelier@xxxxxxxxxxxxxxxxxxxxxxx> wrote:
>
>> > Ozark, lay off. Mike, like Sheldon/Peter/Andrew, is a guy with a shop,
>> > but one who has made consistent positive contributions to this group,
>> > and is (shock!) participating in a discussion about a new Trek model.
>>
>> Ryan, let me open by saying that, AFAICT, the is no "hostility" between
>> Mike and I. My comment was made in a sub-discussion involving wheels in
>> which the same post from Mike appeared four times in the course of the
>> day. My comment above was made in response to the fourth post. At least
>> one other poster chided him about it,too. Mike says it was a glitch,
>> and I take him at his word.
>
> If anyone benefits by Ozark's posts, its Trek and MJ. Most companies
> *pay* for information that leads to a greater understanding of their
> customers' attitudes, or forces them, sometimes uncomfortably, to
> reexamine and possibly modify their assumptions. I suspect the LBS
> owners frequenting r.b.t face a degree of rigour here that they don't
> otherwise encounter in the bricks and mortar world, and that they as
> well as cyclists everywhere are better for it.
>
> Post away!
>
> Luke


.

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