Re: I try hard to support my LBS
- From: Paul Cassel <pcasselplus2@xxxxxxxxxxx>
- Date: Sat, 31 Dec 2005 08:11:39 -0700
Josh wrote:
It is precisely that. The difference between me paying $3 and $7.50 doesn't mean all that much in terms of my dollars spent. Its the lack of communication and acting like they're doing me a favor that gets to me.You're talking about business practices and not justice or what is right here. It's up to the store to decide if they wish to do some 'gimme' work just as it's up to you to decide if you wish to go back there. The store did not owe you anything including free work. I'm not saying you have said this - only stating my position.
OTOH, there are other LBS's you can go to, right? For example, I went into my local shop for Specialized when I got my eBay sourced bike with a few paint nicks. The guy behind the counter knew what bike I had from the color so said, "nice bike" and also gave me paint for free. He had the same bike. He offered to do a free fitting since the bike was in pieces.
The upshot was that when my buddy wanted a road bike, I took him there as a good LBS to deal with. So for a bottle of paint and an offer, the store got several sales (my buddy referred a buddy).
Thus in the end, I think your LBS was silly and hurt itself. .
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