Re: Mufflers.

On Apr 11, 10:48 am, cuhu...@xxxxxxxxx wrote:
I dont want to put a muffler on my van that is annoying.Only something
with a little pizzzahs.Doesn't J.C.Whitney sell some snazzy glasspacks?
WebTV doesn't work so good for J.C.Whitney's website anymore.I need to
find their toll free phone number and get a new catalog.
cuhulin

J C whitney use to have super-cheaply made products and bottom of the
barrel service but that was a long time ago. Does anyone know if they
have improved?

Here's the info from their website:

Engineman

* Is the information on JCWhitney.com 100% accurate?
* What type of warranty do you offer on products?
* Do you have a retail store?
Browser Compatibility
* Why can't I view JCWhitney.com on my computer?
Miscellaneous Topics
* How long does it take to get a catalog?
* Which associations is J.C. Whitney affiliated with in the
automotive aftermarket?
* How do I advertise with J.C. Whitney?
* Can I add a JC Whitney logo to my site?
* How do I write a product review?
Contact Us
* How can I contact JC Whitney?

Personal Shopping Account, Login/Logout
Q. Why should I create a personal JC Whitney shopping account?
A. Here are just a few of the benefits for establishing a personal
account:
* Expedite your checkout process
* It's safe--you never have to send us your credit card (optional),
billing and shipping information over the Internet again for future
purchases
* Check the current status of your JC Whitney order and view your
shopping history.
* Access your account information online
Create a Personal Shopping Account.


Q. Why can't I login?
A. Login user names and passwords are case-sensitive, so you must be
sure to type exactly the same combination of upper and lower case
characters as you did when you initially entered them. In case you've
forgotten your password, visit our Password Assistance page. To learn
more, visit our Registration/Login page.


Q. Why should I logout? Can't I simply leave the site to end my
shopping session?
A. If you logged in at JCWhitney.com to assist in your shopping, be
sure to logout at the end of your shopping session. Logging out
secures personal information by closing your account and preventing
unauthorized access from your personal computer.


Q. How can I update my profile and account?
A. Click on "My Account" at the top of any JCWhitney.com web page.
Once your customer information page opens, highlight and re-enter the
information you wish to change. Then click on the Submit Changes
button when finished.

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Website Pricing and Ordering Information
Q. Are catalog coupons and discounts honored online?
A. Yes. You will be prompted during the checkout process to enter any
promotional codes you may have.


Q. What forms of payment does JCWhitney.com accept?
A. Mastercard, VISA, Discover Network, American Express, JC Whitney
Preferred Account and Bill Me Later are accepted for online orders. If
you place an order by phone, we will also accept checks. If you place
an order by mail, we will also accept checks and Money Orders.


Q. Can I change a payment method after submitting an order?
A. No. Once you have selected credit card or Bill Me Later and
submitted your order, the method cannot be changed.


Q. Can I use a gift certificate or promotional certificate online?
A. Unfortunately, at this time we are not able to process certificate
orders online. To use you certificate, please place your order by
telephone or mail.


Q. Is it safe to pay by credit card online?
A. Information provided by you is transmitted to us via Secure Socket
Layer (SSL) technology. All information is encrypted by the software.
Once we receive your information, all access to it is limited and
protected against unauthorized use.

By registering prior to making a purchase on our site, you are able to
transmit your credit card number/expiration date (optional) and other
pertinent information for us to securely store in encrypted form. This
way, when you make a future purchase you will not need to send that
same sensitive information again over the Internet. To change or
update your registration or account information, visit our
Registration/Login page. For more information about credit card
security, visit our Privacy and Security page.


Q. How will my personal information be used?
A. JC Whitney is committed to protecting your privacy. Information we
collect from you is used to process orders and to ensure the best
online shopping experience. Please visit our Privacy and Security page
to read our privacy statement.


Q. When will I be billed?
A. Your credit card will be authorized the day you place your order,
the actual billing occurs as the order ships. If a product you
selected is on back-order, we will charge your credit card when that
item ships. We occasionally offer Deferred Pay Plans, and your billing
will follow the specifics for that offer at that time.

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Q. Why is my shopping cart empty?
A. Your browser could be configured to not accept "cookies." To learn
more about "cookies," please visit our Privacy and Security page.

Items may have been lost from your cart if you left JCWhitney.com to
visit another website.

Q. Why would the price for an item on the website be different than
the price in the print catalog?
A. Although there are times when we do offer company-wide special
promotions, there may be specific promotions that will not be offered
on either the website or in a catalog. If you feel you have a lower
price than shown here, please contact us as we'll be happy to honor
your current pricing.


Q. Can I check the status of my order online?
A. Yes! And it's easy, no matter how you placed your order: online,
by phone, by fax or by mail! Just click on "Track My Order " at the
top of any JCWhitney.com page, provide us with your order number and
last name. You'll then be able to check any order number in question.
You can find your order number in the order or shipping confirmation
email you received.


Q. How can I change a recently submitted order?
A. Once an order is submitted, it is electronically transferred and
as it quickly moves into processing cannot be changed.


Q. Can I mail my order?
A. Yes. Just Print an Order Form, fill it out and mail to JC Whitney
761 Progress Parkway, LaSalle Il 61301.

Shipping and Delivery
Q. What is the shipping cost?
A. Click here for shipping details.


Q. How long will it take for my order to arrive?
A. Standard shipping will take 7-10 days. FedEx? Ground and Express
delivery is available for many products. Please review our Shipping
Policies for exact details.



Sales Tax
Q. Will sales tax be applied to my order?
A. Taxes apply only to Illinois residents; a 7% sales tax is
automatically added to the order. Shipping charges are nontaxable.

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Returns/Exchanges
Q. How do I return something if I've received a damaged or defective
part, the wrong item or I am not happy with my order?
A. Shop with confidence at JC Whitney. Your complete satisfaction is
our number one goal. If for any reason, you are not 100% satisfied
with your purchase, just return the item within 90 days for an
exchange or refund.
The following steps will ensure a smooth return:
1. Find the pre-authorized return form on the back of your order
document
included in your shipment.
2. Re-pack the items securely with the original packaging and apply
the label
from the reverse side.
3. Complete the form entirely and enclose in package. If you no longer
have the return form that came with your order, you can print a form
now.
4. Ship prepaid via USPS w/ Delivery Confirmation, FedEx Ground or
UPS.
Please retain your tracking number.


Return to:

Return Goods Department
JC Whitney
761 Progress Parkway
LaSalle, IL 61301

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Product Information
Q. What Is Live Chat?
A. Live Chat with JC Whitney facilitates communications between our
Product Service Agents and the customer by offering hosted services on
demand. There is no software, agents or operatives required, as the
services are provided from a secure data center. With a click the
customer can instantly contact an agent while online and get answers
to any questions they may have about JC Whitney products or ordering
questions. The service is the newest way to click to chat with a
Product Specialist. The concept in which a user in need of assistance
clicks on an on-screen button and begins a text messaging session.

Q. How do I search for products?
A. Virtually all the products from our print catalogs can be found
online. You can search for them the left navigation portion of the
page. To shop, enter the desired product or SKU# in the KEYWORD/ ITEM#
SEARCH box, select your specific vehicle in the CHOOSE YOUR VEHICLE
dropdowns or browse through the PRODUCT CATEGORIES narrowing results
to your desired products.



Q. Are all the items in the print catalog available on the website?
A. We work very hard to ensure that all our products are available
online. However, given the sheer volume of product available through
our multiple catalogs and the volume of new product introductions
there will be occurrences of product available in one or more of our
print catalogs that have not yet made it onto our website. If you find
something in our print catalog which is not available on our website,
please use the Order From A Catalog online method (located in the top
left navigation portion of the home page), or contact us to order any
products you cannot locate online.


Q. Why does the product Item number appear differently in the catalog
than on the website??
A. The SKU number shown in the print catalog differs from the SKU
number you see on our website for sales reference purposes. However,
if the six numeric digits are the same, it is the same product. See
example.


Q. Is the information listed on JCWhitney.com 100% accurate?
A. Although we check our information very carefully before adding a
product to our website, an occasional error may occur. Therefore, we
reserve the right to correct any inaccurate information and are not
responsible for typographical errors.


Q. What type of warranty do you offer on products?
A.
Many of our products carry extended manufacturer's warranties. The
warranty period will be noted with the particular product. These
warranties state that if the item you purchase fails as a result of a
defect in materials or workmanship during the time specified, J.C.
Whitney & Co. will replace the item or refund the purchase price.
Limited lifetime warranties are in effect for as long as you own the
item and/or the vehicle on which the item is originally installed.
EXCLUSIONS: Warranties do not apply to items installed on vehicles
used commercially, for racing or off-road use; damage or failure
caused by another faulty part, improper installation, accident,
misuse, low fluid levels; items that have been modified, altered or
used in a manner or application for which it was not designed or
intended. The limited warranties above represent the total liability
of J.C. Whitney & Co. and J.C. Whitney & Co. makes no other
warranties, express or implied, including the implied warranties of
merchantibility or fitness for a particular purpose. J.C. Whitney &
Co. shall not be liable for any indirect, special, incidental or
consequential damages, nor for inconvenience or loss of use while the
item is being replaced, including the cost of a rental car, towing
charges, telephone calls, legal fees and costs, labor costs and any
additional parts required to remove and replace the defective or worn-
out part. This warranty gives you specific legal rights and you may
also have other rights which vary from state to state.


Q. Do you have a retail store?
A. Yes. We are located in LaSalle, Illinois. Please visit our Retail
Store page for more information.

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Browser Compatibility
Q. Why can't I view JCWhitney.com on my computer?
A. JCWhitney.com is best viewed using Netscape Navigator version 4.0
or Microsoft Internet Explorer version 4.0 (or more recent versions of
either browser). AOL users should view JCWhitney.com with AOL version
5.0. (If you wish to upgrade your browser to a more current version,
please visit Netscape, Microsoft or AOL.) Your browser must be set to
accept "cookies" if you wish to make a purchase on our website. To
learn more about "cookies," visit our Privacy and Security page.

Miscellaneous Topics
Q. How long does it take to get a catalog?
A. Once you submit your request using our Free Catalog option, you
should receive your catalog(s) within 2-3 weeks.
Q. Which associations is J.C. Whitney affiliated with in the
automotive aftermarket?
A. J.C. Whitney is proud to be a member of AAIA, ASE and SEMA.



Q. Can I add a JC Whitney logo to my site?
A. Please review our Affiliate Program FAQ page for this and more
information on partnerships.



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Contact Us
Q. How can I contact JC Whitney?
A. You can contact us using our Customer Service e-mail form with
questions about your order, catalog requests and general concerns. Or
simply e-mail us at customerservice@xxxxxxxxxxxxxx

For immediate service or to talk to a JC Whitney representative,
please contact us at:

Orders: (800) 603-4383 (6am - Midnight, 7 days a week)
Customer Service: (800) 603-4383 (M-F, 8 AM - 8 PM) and 9 AM - 2 PM
Saturdays.
Product Information: (800) 603-4383 (7 days a week, 8am - 6pm)
Special Order Service: (800) 571-5050 (M-F, 8am - 5pm)
Spanish: (800) 541-4716 (M-F, 8am - 5pm)
Fax: (800) 537-2700
Business Orders: ph: (800) 726-4466 (M-F, 8am - 5pm)
fax: (800) 575-1888
We invite business from approved companies, schools, government
agencies and organizations. Payment options.
Canadian Orders: ph: (800) 553-1872 (6am - Midnight, 7 days a week)
fax: (800) 228-2888
International Orders ph: (312) 431-5615 (M-F, 8am - 6pm)
fax: (312) 431-6095
All times shown are CST.
.