Re: Bad Service Experience Today

They did not rotate the tires? Not cool.

In that case, unless you chewed them out with venom and
demanded the service for free or something, I don't quite
follow why you feel bad. Your time is valuable, too, after
all.

I wasn't there, so you can better gage whether to try to get
them to take payment for the apparent oil change and cabin
filter.

"Dick" <w6ccd@xxxxxxxxx> wrote
I know they didn't rotate the tires. The service writer
said so when
he "handed" me the key. He also said they changed the
cabin filter.
I will take a look at the oil. Don't know if I can see
the filter on
a V-6. You're probably right. To avoid bad feelings on
the next time
I need service, I probably need to pay them for what they
did
(whatever it was.) There was a new next due sticker on
the
windshield, so I assume they at least did an LOF. I feel
really bad
about the whole thing.

Dick

On Tue, 25 Jul 2006 20:51:31 GMT, "Elle"
<honda.lioness@xxxxxxxxxxxxxxxxxxxx> wrote:

Given all the miscommunications, I would be concerned
about
whether they actually did the work or not.

Can you tell whether they rotated the tires?

Do you have any experience with engine oil, so you could
check what's on the dipstick and see if it looks new?

If it appears they did the work, then I personally would
go
back and insist on paying for it. I am not wealthy but nor
am I poor, either. I know how hard those guys (and now
sometimes gals) work; how customers (not necessarily you)
often breathe down their necks; how the service manager
and
dealer manager can make their lives living hells.

As for the scheduling and timing: I'd cut any car shop at
least as much slack as I cut the doctors and dentists I've
seen in my life. Scheduling for all is very similar and so
very irregular.

May I suggest next time dropping the car off for at least
a
half-day? Or, better, ask the shop what they suggest so
you
do not do any waiting per se.



.

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