Re: Bad Service Experience Today

You can take this medical/mechanical analogy a bit further. You'd better
learn to take care of your own stuff, as much as possible, if you want it to
last. Don't expect the doctor/mechanic to do everything for you. My wife
the nurse tells me that the hospital is full of people who never took care
of themselves properly, and now they expect the doctors to fix everything.

Earle

"Elle" <honda.lioness@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:dWBxg.5328$157.4885@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
"Spdloader" <askforit@xxxxxxxxxxxxxxxxxxx> wrote
Your assertion of poor communication is right on the
head. This in my opinion is the single biggest problem in
car repair
related customer complaints. The customer generally has an
unrealistic idea of what's to be done and how long it
should take
to do it, based on little or no experience with auto
service,

Unfortunately it is also my impression that many "upper
class" (sic) folks think auto technicians deserve little
more respect than slaves. They didn't graduate college
(usually); they get their hands dirty; they work a low
paying job (relatively). The technician should be at the
beck and call of "better educated" customers.

Fact is, the automotive technician has skills that take some
serious time and study (even if it's the school of hard
knocks, which can be a lot tougher than the school for which
mum and dad paid so Jr. could get a college degree) to
acquire. Most people are not electro-mechanically passionate
and do not have the patience or mental ability to perform
difficult problem solving.

I would not blame auto technicians if they did exactly what
many doctors, lawyers and other so-called "professionals"
do: Take the customer for as much as possible.

I resent the OP's contention that doctors among others don't
push their customers (screw the word "patient") around. They
treat their customers far worse on average than any auto
shop. They are far less willing to own up to their wretched
and frequent mistakes or their ignorance.

and the service / repair center seldom keeps the customer
in the
"loop", which would certainly make things run smoother,
and prevent an experience like yours from occuring again.

My advice would be to go back, insist on speaking with
the very manager who was upset, and with a smile, get all
the cards on the
table and explain your position and what your side of it
is, leave the cashier out of it completely.

What are the chances an MD would not charge for a treatment
that was incomplete?

A few months ago the NY Times reported on how on average,
MDs prescribed only 60% of the standard of care for various
common maladies, serious and minor.

White collar care for clients vs. blue collar care: The
difference is a joke.




.

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