Re: Teac America Repair SCAM

On 1 May 2006 16:03:38 -0700, liquidtodd@xxxxxxxxx wrote:

I just got scammed by Teac America (7733 Telegraph Rd, Montebello, CA
90640) after I sent my DA-40 DAT deck to them for repairs. The machine,
which had barely been used, wouldn't play or load and obvioulsy needed
internal repairs. However the exterior of the machine was in flawless
condition. I chose Teac America factory service because I didn't want
to get ripped off by some local shyster.

Bad move.

I sent the machine back to Teac carefully wrapped in bubblewrap in a
new box. I'm talking a LOT of bubblewrap. The only way that machine was
going to be damaged in transit was if it was hit with a sledgehammer,
run over by a truck or dropped from the top of a building.

But when I received an estimate from Teac they claimed the DA-40 was
"RCVD W/BENT RACK EARS & DAMAGE TO L REAR BOTTOM & POWER CORD." They
also claimed the machine was missing the "TASCAM" name plate.

FYI: The DA-40's front panel is one piece of fairly thick metal that
includes the rack ears. They are not detachable. It would not be easy
to bend one of those rack ears and I cannot imagine how BOTH ears could
possibly be bent from any conceivable "shipping damage" scenario. I
seriously doubt any damage could have possibly be done to my DA-40 in
shipping considering how carefully I packed it. I asked Teac if the box
was damaged when they received it and they said there was no record of
damage to the box.

I told them they were full of crap but since I needed the machine and
was overwhelmed with work I had them "fix" the machine (including the
more than $100 in unnecessary cosmetic repairs). I received the unit
today and now I'm on a mission to make sure everyone knows that these
people are scam artists.

I'm taking pictures and writing consumer affairs organizations about
this. I don't know if this is an isolated incident or a common
occurence but I'm quite certain that I was ripped off and I wanted to
warn the group and see if anyone else has had problems with Teac
America customer service.

In any case, before you ship any machines to Teac America take pictures
of both the unit and the packaging.

Yours,
Liquid Todd
New York City
www.liquidtodd.com

I shipped various consumer and professional audio and video equipment
by UPS for over 25 years. Most packages arrived without incident but
we had occasional deliverys with very severe damage. One example that
sticks in my mind was a vcr that looked like someone had cut in half
horizontally with a samurai sword. UPS didn't cover the damage
because they said the unit had to be doubled boxed with packing
peanuts between the two boxes. I did warranty service for Teac and
Tascam for many years and their service was outstanding. It is much
more likely the damage was caused by the carrier. Chuck
.

Relevant Pages

  • Re: Teac America Repair SCAM
    ... after I sent my DA-40 DAT deck to them for repairs. ... I chose Teac America factory service because I didn't want ... But when I received an estimate from Teac they claimed the DA-40 was ... possibly be bent from any conceivable "shipping damage" scenario. ...
    (rec.audio.pro)
  • Re: Teac America Repair SCAM
    ... after I sent my DA-40 DAT deck to them for repairs. ... I chose Teac America factory service because I didn't want ... I'm talking a LOT of bubblewrap. ... But when I received an estimate from Teac they claimed the DA-40 was ...
    (rec.audio.pro)
  • Teac America Repair SCAM
    ... I just got scammed by Teac America (7733 Telegraph Rd, Montebello, CA ... after I sent my DA-40 DAT deck to them for repairs. ... possibly be bent from any conceivable "shipping damage" scenario. ...
    (rec.audio.pro)
  • BBC NEWS | England | Shropshire | Special events for flood railway
    ... is to host special events to help with the cost of repairs. ... more major landslide damage to the line. ...
    (uk.railway)
  • Re: Tree root damage
    ... Roots from said tree have caused damage to drains (repaired by ins ... surfacing) and the boundary wall has developed a lean where it passes ... rejected as estimated cost of repairs plus report is about £1800. ...
    (uk.legal)
Loading