Re: Teac America Repair SCAM
- From: Jay Kadis <jay@xxxxxxxxxxxxxxxxxx>
- Date: Tue, 02 May 2006 07:43:08 -0700
In article <1146524618.464039.121840@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>,
liquidtodd@xxxxxxxxx wrote:
I just got scammed by Teac America (7733 Telegraph Rd, Montebello, CA
90640) after I sent my DA-40 DAT deck to them for repairs. The machine,
which had barely been used, wouldn't play or load and obvioulsy needed
internal repairs. However the exterior of the machine was in flawless
condition. I chose Teac America factory service because I didn't want
to get ripped off by some local shyster.
Bad move.
I sent the machine back to Teac carefully wrapped in bubblewrap in a
new box. I'm talking a LOT of bubblewrap. The only way that machine was
going to be damaged in transit was if it was hit with a sledgehammer,
run over by a truck or dropped from the top of a building.
But when I received an estimate from Teac they claimed the DA-40 was
"RCVD W/BENT RACK EARS & DAMAGE TO L REAR BOTTOM & POWER CORD." They
also claimed the machine was missing the "TASCAM" name plate.
FYI: The DA-40's front panel is one piece of fairly thick metal that
includes the rack ears. They are not detachable. It would not be easy
to bend one of those rack ears and I cannot imagine how BOTH ears could
possibly be bent from any conceivable "shipping damage" scenario. I
seriously doubt any damage could have possibly be done to my DA-40 in
shipping considering how carefully I packed it. I asked Teac if the box
was damaged when they received it and they said there was no record of
damage to the box.
UPS did exactly that to a DA-38 I sent to Tascam in the original shipping box.
The carton was not obviously damaged, but the internal foam was crushed and the
rack mount was bent.
I told them they were full of crap but since I needed the machine and
was overwhelmed with work I had them "fix" the machine (including the
more than $100 in unnecessary cosmetic repairs). I received the unit
today and now I'm on a mission to make sure everyone knows that these
people are scam artists.
I'm taking pictures and writing consumer affairs organizations about
this. I don't know if this is an isolated incident or a common
occurence but I'm quite certain that I was ripped off and I wanted to
warn the group and see if anyone else has had problems with Teac
America customer service.
In any case, before you ship any machines to Teac America take pictures
of both the unit and the packaging.
Yours,
Liquid Todd
New York City
www.liquidtodd.com
I've had dozens of repairs by Tascam in Montebello and never had this kind of
problem. Your bad experience is not the norm.
UPS is another story.
-Jay
--
x------- Jay Kadis ------- x---- Jay's Attic Studio ------x
x Lecturer, Audio Engineer x Dexter Records x
x CCRMA, Stanford University x http://www.offbeats.com/ x
x---------- http://ccrma.stanford.edu/~jay/ ------------x
.
- References:
- Teac America Repair SCAM
- From: liquidtodd
- Teac America Repair SCAM
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