Re: Vox AC30 CC the real story....


Rafael Vanoni wrote:

> Well, as evolution tends to go about its business, Digitech one day
> discontinued most of the classic rp units, keeping only the new,
> cheaper, worst ones. And to the disapointment of maybe 2-3 hundred
> customers, they pulled the plug on all of their lists without any
> explanation.

Therein lies the problem - there were only 200-300 customers, and they
were customers of a discontinued product. The company isn't making any
money from you and they have to concentrate on the 20,000 people who
will buy the Jimi Hendrix pedal so they can sound just like Jimi.

Everything has become cheaper (you probably paid a small fortune for
your Digitech processor) and one of the ways that a manufacturer can
cut costs drastically is to cut back on support. Not just on-line
support, but phone support, and most important, sustaining support for
second-hand users. It's just not profitable, and once a company reaches
a certain size (or gets bought out enough times like Digitech) they
have to show a profit. The customers won't pay more money for the
products, so they have to cut somewhere, and there's only so many parts
you can leave out.

When TASCAM started their forum in 1998 or so the manager wanted all of
the product specialists to participate. Then they changed management,
changed direction, and you rarely heard from any of the TASCAM folks.
Then it was taken down. Mackie has a similar forum but their policy has
always been on of only monitoring and not participating other than to
correct a posting that's a gross error.

Strange about the Vox amplifier. I suppose that what will happen is
that those currently in stock will be sold out and it will be replaced
by another model. Manufacturers of this sort of gear don't do recalls
unless it's for safety reasons. And one reason why there's so little
money left over for technological innovation and support is because of
all the money they have to put toward product safety so they don't have
to recall or get sued for something that can actually win a court case.


Dusk did the right thing - he tried the amplifier in a store, heard
something he knew he didn't like, and didn't buy it. If more people
would do that rather than waiting until after they plunked down their
money, found that there was something weird about what they bought, and
post an "is this normal?" message on a forum, manufacturers would get
the idea that they're doing something wrong. But as long as people keep
buying, they'll keep selling.

.

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