Re: [OT] GRAAAAAAAAAHHHH! HULK SMASH STUPID COMPUTER!! >_<#

On Mon, 26 Dec 2005 16:59:59 GMT, Abraham Evangelista wrote:

> - A 1-stop-shop for warranty support. No dealing with vendor
> techsupport for an RMA or the like.

Here, when you buy a whitebox PC, all warranty repairs are the seller's
responsibility. They might tell you that a 3rd party handles the service,
but you get that information when you buy the machine.

> - Better testing of hardware configurations. When a whitebox vendor
> builds a PC for you, you're lucky if they do a 24 hour burn-in. Dell
> has done hundreds of hours of testing on a given configuration due to
> thier sheer volume.

2 replaced motherboards and 2 replaced hard drives in a high-end (at the
time it was bought) lap-top, 1 replaced motherboard a Dell workstation (one
of 3 the company I work for sold), missing sliders (those plastic things
you attach to drive to insert it in the case) for 5.25" drives in another
workstation and a DOA PSU in a Dell server... Very good testing indeed.

> - A single site for driver installation and updates. I don't relish
> talking users through hittting 10 sites for driver updates, and they
> sure don't relish paying my time for it either. Telling them to hit
> support.dell.com, enter the service tag, and call me back if it blows
> up, saves them money, and me time.

End user will rarely (if ever) update their drivers. No matter how easy
they are to install (gamers excluded, but those wouldn't buy from Dell
anyway).

--
< ender ><><><><><><><>+Jco-<><><><><><><>+Jco-<><><><><><><>< e at ena dot si >

Because 10 billion years' time is so fragile, so ephemeral... it arouses
such a bittersweet, almost heartbreaking fondness.
.

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