Re: Why I will never shop at Wal Mart again

On Fri, 30 Dec 2005 13:02:00 -0600, Lawrence Glickman wrote:

> On Fri, 30 Dec 2005 09:06:53 -0600, Vic Dura <vpdura@xxxxxxxxxxxxxxxxx>
> wrote:
>
>>On Thu, 29 Dec 2005 22:00:51 -0600, Lawrence Glickman
>><Lawrence_Glickman@xxxxxxxxxxx> wrote Re Why I will never shop at Wal
>>Mart again:
>>
>>>How about a lawsuit against a store that sold me a broken camera, and
>>>then refused to either refund the money or replace the camera because
>>>the WRONG camera was in the box ( evidently taken back and *recycled*
>>>in the Wal Mart fashion ).
>
> =============================================================
>>I don't understand what happened. You brought a camera back, and the
>>camera in the box was not the same camera as described on the box? It
>>was that way when you bought it?
>
> Correct. The Cannon A520 and A510 have the exact same camera body. If
> you don't look at the number on the camera itself, you can't tell them
> apart. The difference is inside the camera, where the A520 has a 5
> megapixel sensor, and the A510 has a 3 megapixel sensor.

Not according to the Canon website: the A520 is 4mp and the A510 is 3.2
mp. (No, I wouldn't want to pay for a 520 and get a 510, but you are
exaggerating.)
http://consumer.usa.canon.com/ir/controller?act=ProductCatIndexAct&fcategoryid=113

Unfortunately they don't also sell the A510, but the newegg.com has photos
of the A520 and packaging; the box does have "AS520" on it and the manual
is for both cameras.
http://www.newegg.com/Product/Product.asp?Item=N82E16830120168

And, searching at walmart.com, they sell the A520 but not the A510.
http://www.walmart.com/search/search-ng.do?search_query=canon&search_constraint=0&ics=20&ico=0&ref=+125875.244083&search_sort=4

It is possible your local Walmart did sell the A510 at one time and when
the A520 came out, an employee put it on display and put the A510 that had
been on display in the A520 box, then on the shelf ... with the intent of
cheating a customer. But at least at my local Walmart, that's not store
policy. Discontinued display items are labeled as such and sold "as is",
usually at an insufficient price reduction.

Imo, the more likely culprit was a customer, with way more nerve than I
have, who decided to trade up from an A510 t0 a A520. Then "returned" the
A510 in the A520 box, counting on the customer service counter being too
busy to check well.

I'd give Canon a try, preferably a letter rather tnan a call to customer
service. Electronic items are targets for theft in the distribution
chain, so often serial numbers are tracked. When the bulk shipments are
packaged for retail sale here, it's common for a serial number tag to be
put on the box. Have you checked to see if there is a S/N on the A520 box
and whether it matches the one on the A510 camera? If you do contact
Canon, wouldn't hurt to C/C Walmart corporate customer service, including
a cover letter summarizing your local store experience.

> You cannot
> SEE this when you look at it.
>
>>Was the box sealed, unsealed or re-sealed when you bought it ?
>
> Unsealed. Like the _rest_ of their camera boxes. Unsealed.
>
> Lg
.

Relevant Pages

  • Re: Why I will never shop at Wal Mart again
    ... >>> How about a lawsuit against a store that sold me a broken camera, ... >>> to Corporate, the store manager, customer service, the Police, the ... >>Did you by any chance pay by credit card. ... Their slogan "Customer First" really means, ...
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  • Camera stores policy is picture of irritation
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  • Re: Why I will never shop at Wal Mart again
    ... >> then refused to either refund the money or replace the camera because ... >> to Corporate, the store manager, customer service, the Police, the ... Their slogan "Customer First" really means, ...
    (rec.photo.digital)
  • Re: Why I will never shop at Wal Mart again
    ... then refused to either refund the money or replace the camera because the WRONG camera was in the box. ... they should pull the money back from WalMart and tell them to settle the dispute with you if they want their money. ... That is, unless you do as apparrently the thief did to them...take the camera back to another store for an exchange and this time don't open the box for them or tell them that the wrong camera was in the box, just say it doesn't work or you want a different model. ... Their slogan "Customer First" really means, when it comes to reaming, the customer get the first poke, and the employees have to line up behind the customers for their turn. ...
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