Re: Netflix followup

On Tue, 24 Jan 2006 17:34:17 GMT, Hãrõlð
<hiletroyNOTTHIS@xxxxxxxxxxxxxxxxxxx> wrote:

>We had a discussion here last month about online movie rental
>companies, including NetFlix, the premier service nowdays. What
>follows is my experience with their service. The results was somewhat
>worse than who I expected. I didn't really think any major rental
>company would be so poor in so many different areas. But that's what
>the detailed following is, right? lol
>
>
>I joined Netflix Tuesday, Jan. 3rd, 2006 on the one at a time dvd
>rental plan-cost $9.95. First dvd arrived Thursday, Jan 5th. Dvd was
>put back into the main Post Office mailbox at
>4pm Thursday, Jan 5th, the box is emptied at 530pm. This dvd was sent
>from East Tenn. and going to Duluth, GA . The dvd still hadn't been
>marked as received by Netflix on Tuesday, 10th, so the next dvd
>couldn't be sent until the last was received back. I reported the dvd
>missing in the mail and Tuesday afternoon Jan. 10th, Netflix
>acknowledged my email and notified me of their sending the next dvd in
>my list, which is expected to arrive Thursday Jan. 12th. They say to
>report anything lost if the dvd doesn't show in 3 days. I waited
>all weekend from Thur. Jan 12th , through the holiday Monday, and
>expecting the dvd Jan. 17th, surely it would be there. Nope, no dvd.
>The disk arrived Wed. Jan 18th, a full 6 days late. I dropped it back
>in the mail at the main Post Office desk at 4pm, the same day. I
>cleared all movies from my list, and am gonna see how long it takes
>the movie to arrive back, this time, if I have no more movies in my
>wait list. Forward to Ja. 24th-I got notice that the dvd was back at
>10am Tuesday, Jan. 24, and they bombarded me with several emails
>asking me to put more movies in Queue so they could send more. Nope,
>ain't gonna happen. Cancelled them today.
>By the way-On Monday, the 16th, a Federal holiday, I got an email that
>the first dvd, that had been marked as lost, had been received by
>Netflix. The interesting thing is they are closed on weekends, nights
>and holidays, so there should have been no one there, from Saturday,
>maybe
>and definitly Sunday and Monday, which had no mail service, in any
>case. They suddenly seemed to receive the 'lost' dvd, 12 hrs. after
>the deadline for cancelling the free trial, on a Federal holiday, and
>after a Sunday, so I am charged 9.98 for a full months service.
>
>They must have an amazingly intuitive software program running to keep
>track of this stuff. Clearly, the goal of Netflix is to delay the
>transit times as much as possible, even for a one movie at a time
>account, to reduce the number of movies you can get each month. Why
>they would do this during the trial period, rather than sending and
>receiving them quickly, until the trial is over, is beyond me. The 2
>or 3 day transit time they advertise is just that, advertisement, and
>has nothing to do with the actual working of their business, which
>is delay as much as possible to reduce the number of movies that one
>can get each month.
>Final determination: It took from the 3rd. of Jan to the 24th of
>Jan to get 2 discs here and reported returned back to them. Not
>anything I wanted to deal with.
>
>I'm currently trying the Blockbuster Online rental package and will
>report when I finish with their trial period.

Harold,

Let me first apologize for not seeing your first thread about this. I
too joined Netflix at the beginning of this month after my brother
kept bugging me about it.

My experiences have been nothing but positive but i can tell why from
yours. My "station" is in West Sacramento which is like right down
the road from me almost.

I get and they receive my returns literally the next day and I'm just
putting them out on my mailbox. I'm not even going down to the post
office.

Like many services i guess it depends on where you live and what the
set up is for your area.

Sorry your experience hasn't gone well.
--
Littleguy
.

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