Is this bait and switch?
- From: mm <NOPSAMmm2005@xxxxxxxxxxx>
- Date: Wed, 05 Sep 2007 02:00:10 -0400
Is this bait and switch or anything else that the department of
consumer affairs, esp. in Maryland might be willing to pursue?
I don't have the greatest need for highspeed internet, so it was easy
to wait. After waiting years for my own isp to offer high speed in my
aread, so I wouldn't have to change my address, the price of dsl came
down enough. Cable was a lot higher. There seemed to be mulitple
offers, but maybe old urls pointed to the same new price.
It said Online only price:
X dollars a month, for Life, free modem, first month free.
I filled out the first page, which required some research on my part**
clicked continue, filled out the second page, which required some
research (I forget exactly what now, but I can start all over) and
after the 2nd or third page, up came what they called
Step 2 Review your order.
Verify your selection.
and under that was a 20 dollar shipping and activation charge that had
not been mentioned. How could I review what I had never heard of
before. How could I verify it when this was the first they had said.
20 dollars doesn't make the difference from worth it to not worth it,
but I feel like how I would if I were dealing with someone who's
selling stolen goods. Why couldn't they just tell me the truth up
front? Why do they claim they're giving me a free month when this new
charge they didn't mention is more than a month's worth.
It seems like bait and switch to me, because they dragged me into the
process without mentioning the 20 dollars in any way, they went into
detail about what you got and what you paid, and after I had put in a
bunch of effort filling out the form and gotten emotionally committed
to having it, they sprang a new charge on me.
Isn't that bait and switch? Or something bad?
I still went through with the deal, because it's worth it. Will that
weaken my efforts to complain, or will they try to get my 20 dollars
back. Will Verizon retaliate against me if they learn I've
complained. By screwing up my account, etc. (A webpage I came across
dealt mostly with Comcast and gave myriad examples of various ways
they had screwed up posters' accounts.)
I've dealt with Verizon for years and was satisfied, and now for
nothing, they've ruined their relationship with me. Nothing because if
they'd told me the price up front, I still would have enrolled.***
I'll never trust them, and a lot of guys feeling like I do would steal
from them if he got the chance, on the theory that they had stolen
from him. I doubt I will do that, but the whole thing stinks.
***If there are people who wouldn't have enrolled, they must be
angrier than I am, if possible.
**I had to retrieve my userid and password for the phone company
I had to go check on what middle initial was on my phone bill, because
iirc somehow it was wrong. It was wrong, but this application didn't
ask for the middle initial.
I had to go check on the address of where I wanted the modem sent to.
If you are inclined to email me
for some reason, remove NOPSAM :-)
.
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