Re: DirecTV billing problem
- From: "GeekBoy" <ner@xxxxxxxxx>
- Date: Thu, 22 Mar 2007 22:17:22 -0500
Same thing happened to me. Same offer, but I did it online.
As as computer professonal for years needing to not make mistakes, I signed
up for the same offer.
Afterwards they were claiming I did not sign up for that offer. If they sent
an email to confirm that offer then show it.
You are free to cancel and switch to DirecTV.
"WCJ" <bogus.fake@xxxxxxxxxxx> wrote in message
news:prHMh.14172$PL.13895@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
I've had DirecTV for many years, and after praising it profusely for so
long to my 83-year-old mother, she finally decided to chuck her rabbit
ears and join the 20th...er, 21st century. :)
She asked me to arrange for installation for her. I went to DirecTV's web
site and perused the various packages and current offers, finally deciding
on what I thought would be best for my mom; this package included $10 off
per month for the first 12 months. When I attempted to sign up online, it
wouldn't let me complete the process because of some phone number issue;
it said to call to complete the process. I called and--after YEARS of
experience (not with DirecTV, per se, but with companies in
general)--wrote down EVERYTHING I discussed with the person I spoke to:
His name, the date of the phone call, the name of the package I was
ordering, the various specials we were getting, the contract length, the
installation date, etc.
During the course of this phone call the rep said that in ADDITION to the
$10/month discount of the original offer, he was going to give us another
$10/month off, for the first FIFTEEN months. I said, great!
Fast forward: Installation is complete, everything's up and running, my
mom is pleased as punch. Then the first bill comes--and there's NO SIGN
of the additional discount I was offered for the first 15 months. Numerous
e-mails are exchanged in which I explain what I was told on the phone when
I placed the order, but they're saying, sorry, that's not a valid
offer--it WAS a valid offer, but not during the time period of my initial
phone call.
So where does this leave me? I KNOW what I was told. It seems that if
THEIR rep gives out erroneous information, that's a problem between them
and him, but they should honor the offer I was given. What recourse do I
have? I've already suggested that if they don't honor the offer I was
given we'll cancel the service--with no penalty, since we were lied to.
But the irony of that is that my mom LIKES the service and really doesn't
want to cancel it. So what can we do?!
.
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