gym daycare issues

daycare at our gym groups the classes by exact age, rather than year group, however, the 1s, 2s and non potty trained 3s are all together at off peak times, so when DD turned 2, 2 weeks ago, it was simply a case of being in the same classroom all the time, with the staff schedules, this meant there was one staff member that was completely new to us, obviously over the past 8 mths, every staff member has been new to us at some point and without fail, all have been polite and present, many much more than that, making an effort to learn my name, and both the children's name, not just the one in their room.

So the first time I came across this staff member, I wasn't thinking anything new was happening, I thought I new the system for the room and it was the 2nd or 3rd time we'd been in there at a time we wouldn't have done previously, so I was unprepared, she completely pounced on me, are you new, let me give you a schedule etc etc, but very much not in a nice way, more like, how dare you come in here and feel at home. Then she spotted a tiny bit of stray snot that was stuck below DD's nose, it was most definitely not green, she decided it was green and launched into the sick child policy, I explained that DD has a permenant runny nose and she should check with another staff member who knows her, she wasn't entirely happy, but I thought that was the end of it. This was precisely 1 week ago.

We've been a couple more times and she has been unpleasant to deal with each time about something different, I think she must be the lead teacher for that room, at least during peak hours and she seems to have added in extra rules/systems that aren't in place in other rooms, or in that room when she's not there, so I didn't know them, today she attempted to charge me a dollar because I only put 1 clean diaper out and left spares in the bag and she needed an extra, she didn't look in the bag, so was trying to charge me for providing one. She basically had me feeling like a small child and pretty close to tears and I'm not normally someone that cries easily. I spoke to the lady on reception, who sorts out putting charges on the account and she happily waived the charge and apologised for how the staff member had acted, and said it was just her way and she was always like that and if I wanted I could talk to the manager another time.

I left, vented a bit to DH, but was feeling I wouldn't complain or talk to anyone, just try and do everything right so that no possible problem can arise, but got our mail to find a personally signed letter from the president of the club (not the daycare manager, but the absolute top person who's not even responsible for day to day running of the place), asking me to me more cooperative with the sick child policy. They had asked me to bring in a letter from the doctor saying that these symptoms were normal for DD, but with the timing of this letter arriving at most 1 week later, they never even gave me the chance to do that and since then I've not left her there with symptoms, her nasal dribble is very slow, so as long as I clean her up just before we go in, over and hour and a half there hasn't been any obvious build up (at least not this week, it is faster sometimes), it is completely clear, no sign of infection at all, her behaviour is all normal etc. but, with that timing this must simply relate to that one instance last week, she has presented before with exactly the same issue and it has never been mentioned at all and if they check there records, they can see I've called up multiple times to cancel because one or both child is sick (including this week). They could on that day have refused to take her, but they didn't, so from my side that implied acceptance for that day that her symptoms were not infectious, yet from that day alone, I get a letter from right up top - it would be a bit like Bill Gates sending a disciplinary letter to someone low down in microsoft when there manager had never even told them there was a disciplinary issue.

I'm amazed that this managed to get through the system, surely she would have had to have mentioned it to her manager, which would be the day care manager/director, there would then be at least the level of vice president between her and the president, if not a couple of other layers.

I suspect by now you get the idea about just how mad this has made me, I don't think ignoring it is an option now, but I'm fearful of complaining as I'm going to have to continue using this facility, it's the one DH gets free and I get reduced rates for and it's an excellent gym, DD doesn't attend any activity or program where she is left, so absolutely every time I go, she has to come to. Plus it's also allows me to leave them and go offsite and I've had a lot of medical appointments recently and have needed to do that. DD is highly likely to continue to have a runny nose at varying rates, yet what doctor is going to write her a note that confirms that it is not infectious that extends more than a couple of days ahead (even if they would do that) - they may be able to confirm she's not infectious at the time they see her, but they can't sign to say she's not going to be infectious tomorrow. I have asked the doctor about this being ongoing and the doctor says she can't know for sure what the cause is, it could be just the way she is plumbed around that area and she'll grow out of it, or it could be allergies, but that right now it wouldn't be helpful to put her through allergy testing. I've asked DH if he can deal with this as I will get too emotional over it.

Congratulations if you got this far, I really had to vent. She'll be going again tomorrow, from 1.30, I'm really crossing my fingers this is after this particular person has left - it seems to be around the time she does.

Cheers
Anne
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