Re: Apologize for any inconvenience

In article <Wr5mj.1324$0w.715@xxxxxxxxxxxxxxxxxxxxxxxxxx>,
bat@xxxxxxxx says...
Curious, why any question asked by email from the website results in
apologies for inconvenience?

DHL: contact us :
-----------------
q: How big a package can be dropped at your drop box?
a: I sincerely apologize for any inconvenience caused.The maximum dimensions
a domestic shipment should have is 12½ X 10¾ X1½ .
------------------

I could understand if the answer was 100% template; but this one is not,
i.e. she read, understood, and answered, and her sentence is not illiterate
(except "is" instead of "are"). Why then "sincerely apologize"? and it's
everywhere.

Just trying to understand their internal "mechanics".


I suspect that the answer WAS "100% template." It may have been
an artificial intelligence system that anylised your question,
and selected a canned answer.

Even some human customer service reps will look at the question,
and select a canned answer from a list.

The apology "for any inconvenience" refers to the possibility
that your package is too large for the drop box, and thus will
require you to wait in line and hand it over the counter during
business hours. So they probably tack it on to all responses.


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