Re: Fun With AT&T

In article <mfgvl35i0krnirhg0m12st69sro8q888f2@xxxxxxx>,
Abe <noone@xxxxxxxxxxx> wrote:

Once upon a time, I had a land-line phone from AT&T. Since we have
several cell phones, we dropped the land line earlier this year.
However, the wife had a change of heart, and now wants a land-line
phone again. Silly me, I went to AT&T's web site to place an order for
new service, thinking it would be a no-brainer.

One of the first steps in the order process is an "addess
verification" page where you punch in your street address and they do
a database lookup to make sure you are in the service area. Now,
OBVIOUSLY I am in the service area since I have had service here
before. However, for reasons which shall remain forever unknown, my
address (actually, my street name) is not in their database. So I went
to their support page and asked them for help:

=== BEGIN ORIGINAL REQUEST FOR HELP ===

I am trying to order new telephone service via your web site. I have
had service from you at this address in the past; my old phone number
was XXX-XXX-XXXX, and we discontinued our service earlier this year. I
am trying to re-establish service but I cannot get past the address
validation page on your web site because your computer cannot find my
address.

=== END ORIGINAL REQUEST FOR HELP ===

Here is their response:

=== BEGIN ERSPONSE #1 ===

Dear Scott,

Thank you for your recent email. To process your request to establish
new service, please visit the following link:
https://swot.sbc.com/swot/qualifyingController.do

<snip other useless responses from AT&T>

Scott, I know your just illustrating how ridiculous the situation is
when dealing with customer service droids and Web apps that don't work
properly, but I have to ask; why didn't you just call the 800 number
to order the service and be done with it? Life's too short to fight
corporate idiocy for minor things like this.

I agree, especially since we know Scott's wife still wants landline
service.
.

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