Re: Question Regarding GRISOFT AVG Licensing
- From: Ken Knecht <kenkknot@xxxxxxxxxxxx>
- Date: Tue, 25 Oct 2005 17:40:47 GMT
Derek Mark Edding <dreq@xxxxxxxxxxxxx> wrote in news:6Ab7f.18597$vw6.969
@newsread1.news.atl.earthlink.net:
> Hi Folks,
>
> About two years ago, a relative of mine tried the Anti-virus software
> AVG from GRISOFT (www.grisoft.com). At that time the software was free.
> My relative liked it enough that we bought licenses for it anyway. We
> purchased five unlimited, lifetime licenses to the software and its
> virus definition updates. This was not a trivial expense, but it was
> less than the commercial products available at the time.
>
> A couple of months ago, we were notified by the AVG software that we
> needed to upgrade to Version 7 because support for the previous version
> (Version 6) was discontinued. We upgraded our systems to Version 7.
>
> This month we have been notified by AVG Version 7 that our licenses have
> all expired, and we will no longer receive virus definition updates.
>
> Even though we purchased unlimited licenses, GRISOFT has made the
> licensing agreement for Version 7 to be only two years at most - from
> the date of the *original* product installation. So GRISOFT has
> *retroactively* used up our "unlimited" licenses!
>
> My relative contacted GRISOFT via email, and pointed out that we
> purchased unlimited licenses for their product. GRISOFT replied and
> said that Version 7 does not have an unlimited license, the maximum is
> two years. They deny any responsibility to honor past agreements. We
> are willing to go back to using Version 6. However, they have withdrawn
> support for any older versions of AVG.
>
> In other words, we no longer have any product support from them.
>
> I'm fully aware that what the large print giveth, the small print taketh
> away, but in this case it seems like over-the-top false advertising. If
> you buy a product that by its very definition is one thing, can
> licensing turn it into something far less? Or even, completely
> eliminate its value? Is the fine print truly "no holds barred"?
>
> If someone has real experience along these lines, please weigh in. I
> thought other people might have been complaining about this practice by
> now, but google hasn't turned up anything so far.
>
> Thanks for any help (if ya gotta flame, I aways read those on misc.test)
>
> -dreq
I have a product called AVG Free (AVG Anti-virus Free Edition) which
updates the virus definitions with no problem.
--
Untie the two knots to email me
"Everything is changing. People are taking their
comedians seriously and the politicians as a joke."
Will Rogers
.
- References:
- Question Regarding GRISOFT AVG Licensing
- From: Derek Mark Edding
- Question Regarding GRISOFT AVG Licensing
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