Does ditech.com suck?

I called ditech.com to apply for a home equity line of credit. I'm not
thrilled with them. They base the interest rate on the appraised value of
the house, and they're claiming that the house is worth less than it really
is so they can charge me a higher rate of 10.5 per cent. Is that a high rate
for a home equity loan? The customer service is terrible. I called the
number on their web site and got someone with such a heavy accent I couldn't
understand what she was saying. My application is being handled by an agent
who can barely speak in complete sentences and is unable to answer any of my
questions. I've called twice to speak to a manager, always get voice mail,
and then my call isn't returned. The agent told me that I would have an
interest rate of 10.5 per cent and would have to pay $131 per month for five
years and all of that would be interest. I asked her repeatedly how that
could be since the interest should be based on how much of the line of
credit I used. Everytime she answered the question she gave a different
answer and none of them made sense. I even asked her to repeat my question
back to me so I could be sure she heard what I said. It's all so bizarre I
feel like I've entered the ditch twilight zone. Has anyone else had good or
bad experiences with this company? Is my situation an abberation or are they
really as wildly incompetent as they seem?


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