Re: When a company gets too large ....

On 11/2/08 12:19 AM, in article
8b38c2fb-e0e7-4949-b04a-0a00a393e11f@xxxxxxxxxxxxxxxxxxxxxxxxxxxx, "pg"
<penang@xxxxxxxxxxxx> wrote:

TI used to be a very smart company. I've been working with TI people
for many years, and lately, I've that feeling that TI may have been
too large, and too slow.

There's a guy working in TI, haven't met him for two years. He used to
work at TI's Texas (Plano and/or Dallas) office, later he was
transferred to Houston area, then to China, then to (what I heard) to
Washington D.C. area.

Just wanna say hi to the guy, but unfortunately, couldn't get to him.
So I called up TI, asking about that guy. You know what, my call was
passed to several hands, and somehow no one has any answer.

Tried looking for the guy's email address on TI website is also an
exercise in futility.

Sigh ... TI has gotten too large, and too clumsy.

My case isn't that important. Just an old friend looking for an old
friend.

But what if I'm a buyer from China, looking for that TI guy who used
to visit me? What if I want to get more info from that guy before I
make the purchase decision?

What if I'm the sort of people who won't buy stuffs from people that I
don't know?

That guy is still living, I know. I can try find his whereabout from
some mutual friends, no problem. But if I'm a buyer from China or
whatever company, and now that guy seems to have "disappeared" in that
TI sea, I might as well make my purchase from IR or NS instead of TI.

What is TI going to do about this? Losing one-shot business is one
thing, losing customers' trust is another.

They *have* lost customers for being too large.

Back in the mid-80's, I got hold of a TI book about a speech development
card.

I contacted TI directly, and they sent me a list of distributors. None of
the distributors carried the product - some of them had never heard of it.
When I contacted TI again directly, they could do nothing but apologize.

They did not know if I was one customer or represented a larger company.


.

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