Re: Apple Phone Support Outsourced to 3rd World

On Tue, 27 Nov 2007 08:48:03 -0500, Warren Oates wrote
(in article <474c1f8e$0$1654$c3e8da3@xxxxxxxxxxxxxxxxx>):

In article <0001HW.C37181F201041E3FF02066D8@xxxxxxxxxxxxxxxxxxxxxx>,
J.J. O'Shea <try.not.to@xxxxxxxxxxx> wrote:

And, yes, I'm sure that one reason why a lot of yahoos get worse service
than
normal people is precisely because they annoy the CSRs, who proceed to play
with their alleged minds. The very best way to do that is to follow The
Book
to the letter... especially when you _know_ that the yahoo is lying to you.
That way, the yahoo never gets his problem fixed and gets awfully
frustrated,
but a review of the call shows that you dealt with him strictly according
to
the rules. The CSR gets paid whether or not the yahoo gets his problem
fixed.

It's a tragedy that you never got an education.


You are, of course, perfectly correct in all ways. I bow down before your
vastly superior intellect, and retreat to my hovel in Mumbai, never again to
dare to approach one so obviously and magnificently superior.

Then again... maybe not.

--
email to oshea dot j dot j at gmail dot com.

.

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