Re: Apple USB modem causes iMac core duo kernel panic.

On 2006-04-29 07:13:34 -0500, J.J. O'Shea <try.not.to@xxxxxxxxxxx> said:

On Sat, 29 Apr 2006 00:54:07 -0400, mactime wrote
(in article <4452e3db$0$14467$6d36acad@xxxxxxxxxxxxxxxxxxxxx>):

On 2006-04-27 23:31:10 -0500, J.J. O'Shea <try.not.to@xxxxxxxxxxx> said:

If you have truly not had a problem, then I must have a bad hardware or software

There are other alternatives.

What are they?

1 he has a bad USB modem.
That is bad hardware mentioned in the original post.
Modem is good - they both were - tested on other machines.

2 some piece of software he's installed, a haxie or kext or even just an ordinary app which loads on startup, does something which the USB modem software doesn't like.

A possibility - check out what all is running. User name has been removed to protect the innocent. Tell me which app the USB modem doesn't like.

269 Activity Monitor 1.00 2 20.98 MB 235.95 MB Intel
268 mdimport 0.00 4 4.76 MB 72.97 MB Intel
267 Unison 0.10 8 48.37 MB 308.97 MB Intel
264 Help Viewer 0.00 6 12.56 MB 240.96 MB Intel
212 World Clock DashboardClient 0.00 3 6.61 MB 226.38 MB Intel
211 Tile Game DashboardClient 0.00 3 5.63 MB 225.15 MB Intel
210 Calendar DashboardClient 0.00 3 6.45 MB 224.80 MB Intel
209 Cyberduck Upload Widget DashboardClient 0.00 3 4.92 MB 222.21 MB Intel
208 Weather DashboardClient 0.00 4 7.52 MB 226.55 MB Intel
207 Stickies DashboardClient 0.00 3 5.75 MB 226.17 MB Intel
206 Dictionary DashboardClient 0.00 3 7.36 MB 233.88 MB Intel
205 Calculator DashboardClient 0.00 3 6.34 MB 226.33 MB Intel
203 AppleSpell 0.00 1 2.07 MB 37.74 MB Intel
202 TextEdit 0.00 4 15.75 MB 245.45 MB Intel
201 Safari 0.00 9 128.69 MB 464.47 MB Intel
200 Internet Connect 0.20 2 7.22 MB 230.87 MB Intel
152 GraphicConverter 0.00 5 31.93 MB 272.08 MB Intel
149 Image Capture Extension 0.00 2 3.51 MB 221.09 MB Intel
147 pipedaemon 0.00 1 1.61 MB 95.15 MB PowerPC
138 HP Communications 0.00 5 13.35 MB 327.93 MB PowerPC
133 UniversalAccessApp 0.00 1 3.64 MB 219.66 MB Intel
132 iTunes Helper 0.00 1 1.80 MB 209.63 MB Intel
131 System Events 0.00 1 3.54 MB 221.24 MB Intel
127 Finder 0.00 3 20.65 MB 272.33 MB Intel
125 SystemUIServer 0.30 3 8.43 MB 234.17 MB Intel
124 Dock 0.00 3 9.44 MB 235.93 MB Intel
119 pbs 0.00 2 2.11 MB 55.11 MB Intel
109 loginwindow 0.00 3 4.41 MB 223.78 MB Intel
107 ATSServer 0.00 2 7.41 MB 100.13 MB Intel


3 he's doing something, which he may not even realise he's doing, which the USB modem software doesn't like.

I doubt that - I'm not stupid - I know how to plug in a USB modem and setup the software to access it and dial out. Have done it on, interestingly enough, Power PC systems.


4 he really was using a hub and doesn't want to admit it. I had some problems with a (non-Apple) USB modem attached by a hub; they went away when the modem was attached directly to the back of the Mac. When I got Apple USB modems for the office, I expected that there might be trouble if I attached then by a hub, so I tried that first thing. There was trouble, so I made a rule that all USB modems, Apple, non-Apple, attach directly the the Macs in question. No more problems of any kind, and certainly no problems of the kind he describes. Just to be sure I personally sent a fax from each machine in the office which has an external modem to a different machine which has an external modem. No trouble sending or receiving, at least not here.

Given that many, many, MANY other people don't have his problem, and that Apple at <http://docs.info.apple.com/article.html?artnum=303262> says, and I quote:

"Will the Apple USB modem work when attached to the USB port of an ADC display or when attached to an external USB hub?
It is not recommended to attach the Apple USB modem to the USB port of an ADC display or to an external USB hub. This modem works most reliably when connected directly to your computer."

I think it's quite likely that he was using a hub.

You are an idiot and a jerk - the fact that you don't believe that I am not using a hub and that the only way that you can be right is to pull up an Apple support page backing you up and insisting that I am using a hub proves it. It may well be a software problem that I haven't yet discovered.



iMac as it has never worked - time to take it back for another - my 3rd intel iMac so far.


Interesting. Your 3rd dead iMac to date. Hmmm. Could it be possible that the problem is not with the hardware?

The OP didn't say the machine was down, just has one problem that could be software related, although the fact that it happens consistently when a hardware device is plugged in and works fine when it doesn't would indicate faulty hardware. If the modem works on another computer, then there is something off in how the iMac behaves when the device is plugged in.

He says that he's had the same problem on three machines to date. Other people, myself included, have not had this problem, on rather more than three machines. The probability is high that the problem is due to something in his setup whether he wants to admit it or not. The probability is much lower that he, purely by accident, happened to get three iMacs which have exactly the same problem which the vast majority do not have. I would say that either the modem itself is bad or he's doing something wrong.

What are the odds that two different modems bought at two different stores would both be bad - unless Apple has flooded the market with bad product.


He also said that there are many reports of people having his problem, even on Apple's discussion site, <http://discussions.apple.com/>. (Quote "which is all over Apple support pages") I had a look there, using the search string 'usb modem'. I found quite a few trouble reports. Nothing I found seems to match his problem. Perhaps I missed it, so if he could post the URL of even one thread in one Apple discussion which concerned this problem? While he's at it, if he could post the URL of a thread concerning this problem from a non-Apple discussion group? I didn't even bother go looking in non-Apple web discussion groups, there are too many of them. I also don't see any other reports of such problems on usenet, despite his saying that the problem is prominent on newsgroups, too. Perhaps I missed that, too. In which case a Google Groups URL pointing me to those other threads might be helpful. I think that this is his problem, and his alone, but if he can provide links showing otherwise I would of course concede that it's not just him. I little evidence to support his contentions would be nice, though.

http://discussions.apple.com/thread.jspa?messageID=1567330#1567330
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Apple.com > Support > Discussions > iMac (Early 2006) > Using your iMac

Topic: Kernel Panic using modem on Intel iMac

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Replies: 23 - Last Post: Apr 23, 2006 9:27 AM by: hooterville


John The Mac King

Posts: 26
From: Virginia, USA
Registered: Jan 20, 2006

Kernel Panic using modem on Intel iMac
Posted: Jan 20, 2006 3:25 AM
 
 

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Received the new iMac two days ago and all seems well under Rosetta, including the AOL client, which Walt Mossberg reported would not work. I got the external USB modem as a backup if/when my cable service dies. Every time I try to dial out I get a kernel panic as soon as I click connect. I sent the problem logs into Apple support with note upon restart. Anyone else try this and have a problem?

iMac Intel + G5 Dual + G4 Dual + 12" G4   Mac OS X (10.4.4)  


John The Mac King

Posts: 26
From: Virginia, USA
Registered: Jan 20, 2006

Re: Kernel Panic using modem on Intel iMac
Posted: Jan 20, 2006 4:35 AM   in response to: John The Mac King
 
 

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panic(cpu 0 caller 0x0019C352): Unresolved kernel trap (CPU 0, Type 14=page fault), registers: CR0: 0x8001003b, CR2: 0x29ed1000, CR3: 0x00e73000, CR4: 0x000006e0 EAX: 0x29ecea9b, EBX: 0x02926dc0, ECX: 0x00001403, EDX: 0x00007572 ESP: 0x29ed1000, EBP: 0x13e2be14, ESI: 0x29e8f910, EDI: 0x29ed0fff EFL: 0x00010217, EIP: 0x0019217a, CS: 0x00000008, DS: 0x00000010 Backtrace, Format - Frame : Return Address (4 potential args on stack) 0x13e2bc48 : 0x128aea (0x3b9dcc 0x13e2bc6c 0x130c94 0x0) 0x13e2bc88 : 0x19c352 (0x3bf21c 0x0 0xe 0x3befd4) 0x13e2bd38 : 0x196c9b (0x13e2bd4c 0x13e2be14 0x19217a 0x130048) 0x13e2bd44 : 0x19217a (0x130048 0x2af0010 0x24c0010 0x10) 0x13e2be14 : 0x5fb71b (0x295a800 0x2f 0x295e2f0 0x5f7700) 0x13e2be54 : 0x5fb7fc (0x295a800 0x3 0x28c89c4 0x19aaa4) 0x13e2be94 : 0x60e7cc (0x295a800 0x495070 0x13e2bed4 0x19aaa4) 0x13e2bed4 : 0x703433 (0x293d000 0x650d90 0x13e2bf14 0x6507b4) 0x13e2bf14 : 0x650ddc (0x12499100 0x186a 0x13e2bf54 0x134588) 0x13e2bf34 : 0x38d96e (0x291e740 0x2926dc0 0x13e2bfd4 0x49b800) 0x13e2bf84 : 0x13c70b (0x2926dc0 0x28db734 0x0 0x0) 0x13e2bfd4 : 0x196b69 (0x0 0x0 0x256c880 0x2926dc0) Backtrace terminated-invalid frame pointer 0x0 Kernel version: Darwin Kernel Version 8.4.1: Tue Jan 3 18:23:53 PST 2006; root:xnu-792.7.90.obj~1/RELEASE_I386 Model: iMac4,1, BootROM IM41.0039.B00, 2 processors, Intel Core Duo, 1.83 GHz, 1 GB Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 128 MB Memory Module: DIMM0/BANK 0, 512 MB, DDR2 SDRAM, 667 MHz Memory Module: DIMM1/BANK 1, 512 MB, DDR2 SDRAM, 667 MHz AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x89), 100.9 (3.120.28.3) Bluetooth: Version 1.7.1f14, 2 service, 1 devices, 1 incoming serial ports Network Service: AirPort, AirPort, en1 Serial ATA Device: ST3160023AS, 149.05 GB Parallel ATA Device: MATSHITADVD-R UJ-846 USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA USB Device: Hub, Up to 12 Mb/sec, 500 mA USB Device: DeskJet 940C, Hewlett-Packard, Up to 12 Mb/sec, 500 mA USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/ sec, 500 mA USB Device: Apple Optical USB Mouse, Fujitsu Component, Up to 1.5 Mb/sec, 100 mA USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA USB Device: Bluetooth HCI, Up to 12 Mb/sec, 500 mA USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA

iMac Intel + G5 Dual + G4 Dual + 12" G4   Mac OS X (10.4.4)  


John The Mac King

Posts: 26
From: Virginia, USA
Registered: Jan 20, 2006

Re: Kernel Panic using modem on Intel iMac
Posted: Jan 20, 2006 7:11 AM   in response to: John The Mac King
 
 

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I worked with the Web Chat support from India and tried a few things with no luck:
1. unplugged other USB devices (printer) same panic.
2. tried the Apple USB modem in a PowerBook and it worked fine.

iMac Intel + G5 Dual + G4 Dual + 12" G4   Mac OS X (10.4.4)  


Dinkha


Posts: 4
Registered: Nov 3, 2003

Re: Kernel Panic using modem on Intel iMac
Posted: Feb 6, 2006 5:11 PM   in response to: John The Mac King
 
 

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So if I understand you correctly, the panic is occuring when you're trying to dial out to AOL right? Have you tried different local access numbers?

   


Dinkha


Posts: 4
Registered: Nov 3, 2003

Re: Kernel Panic using modem on Intel iMac
Posted: Feb 6, 2006 5:13 PM   in response to: John The Mac King
 
 

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You also mentioned:
"2. tried the Apple USB modem in a PowerBook and it worked fine."

Can you try using the external modem on your PowerBook to see if the panic occurs there as well?

   


John The Mac King

Posts: 26
From: Virginia, USA
Registered: Jan 20, 2006

Re: Kernel Panic using modem on Intel iMac
Posted: Feb 6, 2006 5:17 PM   in response to: Dinkha
 
 

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1. I was dialing out to a local ISP, not AOL.
2. I tried the USB modem that came with the Intel iMac and it did not fail.

iMac Intel + G5 Dual + G4 Dual + 12" G4   Mac OS X (10.4.4)  


Dinkha


Posts: 4
Registered: Nov 3, 2003

Re: Kernel Panic using modem on Intel iMac
Posted: Feb 6, 2006 5:23 PM   in response to: John The Mac King
 
 

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Just for kicks, can you check to see which modem script you're using when you have the external modem connected to your new iMac?

To do this:
- Open your Network Prefs.
- Go to your External Modem's configuration section.
- Click the Modem tab.
--> Next to the Modem pulldown bar, which script is selected?

   


John The Mac King

Posts: 26
From: Virginia, USA
Registered: Jan 20, 2006

Re: Kernel Panic using modem on Intel iMac
Posted: Feb 6, 2006 5:24 PM   in response to: Dinkha
 
 

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Can't do it. It's my wife's Mac and she told me to keep my fingers off of it!

iMac Intel + G5 Dual + G4 Dual + 12" G4   Mac OS X (10.4.4)  


John The Mac King

Posts: 26
From: Virginia, USA
Registered: Jan 20, 2006

Re: Kernel Panic using modem on Intel iMac
Posted: Feb 7, 2006 4:59 AM   in response to: John The Mac King
 
 

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Apple External 56K Modem (v.92)

iMac Intel + G5 Dual + G4 Dual + 12" G4   Mac OS X (10.4.4)  


Al Van Malsen


Posts: 793
From: Greensboro, Ga.
Registered: Feb 16, 2001

Re: Kernel Panic using modem on Intel iMac
Posted: Feb 7, 2006 7:27 AM   in response to: John The Mac King
 
 

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Can't do it. It's my wife's Mac and she told me to
keep my fingers off of it!

Then let her fix the problem.

No sense in your continued responses to yourself in an attempt to keep bumping up your post if you can't touch the affected computer. Or, am I misunderstanding which Mac you are having the problem with?

G-4 933, 2.0 Ghz G-5 iMac, G-3 Graphite iMac, 1.25Ghz eMac   Mac OS X (10.4.3)  


John The Mac King

Posts: 26
From: Virginia, USA
Registered: Jan 20, 2006

Re: Kernel Panic using modem on Intel iMac
Posted: Feb 7, 2006 7:32 AM   in response to: Al Van Malsen
 
 

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That was a temporary problem. See my post above that shows the modem script .

iMac Intel + G5 Dual + G4 Dual + 12" G4   Mac OS X (10.4.4)  


Al Van Malsen


Posts: 793
From: Greensboro, Ga.
Registered: Feb 16, 2001

Re: Kernel Panic using modem on Intel iMac
Posted: Feb 7, 2006 8:08 AM   in response to: John The Mac King
 
 

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That is a panic log, not a modem script.

Exactly how do you have the modem configured in the network preference pane? If you have chosen the wrong script, such as one for an internal modem or one for an external model that is not the one you have attached it could, possibly cause a panic.

The error Type = page 14 seems to mean that the directory or page table entry needed for the address translation has a zero in the present bit, or the current procedure does not have sufficient privilege to access the indicated page.

Anyway, I believe that indicates a software issue, probably in the settings. Since the external unit worked on another computer that should reduce the chances that this is a hardware issue.

G-4 933, 2.0 Ghz G-5 iMac, G-3 Graphite iMac, 1.25Ghz eMac   Mac OS X (10.4.3)  


John The Mac King

Posts: 26
From: Virginia, USA
Registered: Jan 20, 2006

Re: Kernel Panic using modem on Intel iMac
Posted: Feb 7, 2006 8:19 AM   in response to: Al Van Malsen
 
 

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I was responding to another poster question as to which script I was using and posted it was the Apple External 56k v.92. I know what the panic log is, I posted that too. I have to assume it is a 10.4.4. Intel build issue as it doesn't occur on the PB 10.4.4. Apple has an open problem log and the dump, so I hope someone will get to it sometime in the future. What worries me now is that my MBP may have the same issue as I use the modem more frequently on the road.

iMac Intel + G5 Dual + G4 Dual + 12" G4 + Intel iMac + MBP on Order   Mac OS X (10.4.4)  


Al Van Malsen


Posts: 793
From: Greensboro, Ga.
Registered: Feb 16, 2001

Re: Kernel Panic using modem on Intel iMac
Posted: Feb 7, 2006 9:09 AM   in response to: John The Mac King
 
 

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Sorry, I missed the connection ..Duh on my part!!

Anyway, other than an errant setting I don't know what else could be causing the issue. Wish I knew more or could help more. It's been so long since I have used dial up or a modem that some of the intricacies of their use escape me.

G-4 933, 2.0 Ghz G-5 iMac, G-3 Graphite iMac, 1.25Ghz eMac   Mac OS X (10.4.3)  


The Elder Dan

Posts: 1
From: Silicon Valley
Registered: Feb 11, 2006

Re: Kernel Panic using modem on Intel iMac
Posted: Feb 11, 2006 10:31 AM   in response to: John The Mac King
 
 

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Hm. Can you post the output of the command "kextstat"? (What other devices, if any, are attached to the system?)

--The Elder Dan

12" Al PBook   Mac OS X (10.4.4)  


John The Mac King

Posts: 26
From: Virginia, USA
Registered: Jan 20, 2006

Re: Kernel Panic using modem on Intel iMac
Posted: Feb 13, 2006 10:51 AM   in response to: The Elder Dan
 
 

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I have a USB hub and printer. I tried unplugging the hub and had the same issue.
Subject: No Subject
Date: 2/13/06, 1:48 PM
From: SusieKing@xxxxxxx
To: Gnik@xxxxxxx

Index Refs Address Size Wired Name (Version) <Linked Against>
1 1 0x0 0x0 0x0 com.apple.kernel (8.4.1)
2 16 0x0 0x0 0x0 com.apple.kpi.bsd (8.4.1)
3 25 0x0 0x0 0x0 com.apple.kpi.iokit (8.4.1)
4 26 0x0 0x0 0x0 com.apple.kpi.libkern (8.4.1)
5 24 0x0 0x0 0x0 com.apple.kpi.mach (8.4.1)
6 12 0x0 0x0 0x0 com.apple.kpi.unsupported (8.4.1)
7 1 0x0 0x0 0x0 com.apple.iokit.IONVRAMFamily (8.4.1)
8 1 0x0 0x0 0x0 com.apple.driver.AppleNMI (8.4.1)
9 1 0x0 0x0 0x0 com.apple.iokit.IOSystemManagementFamily (8.4.1)
10 1 0x0 0x0 0x0 com.apple.iokit.ApplePlatformFamily (8.4.1)
11 55 0x0 0x0 0x0 com.apple.kernel.6.0 (7.9.9)
12 1 0x0 0x0 0x0 com.apple.kernel.bsd (7.9.9)
13 1 0x0 0x0 0x0 com.apple.kernel.iokit (7.9.9)
14 1 0x0 0x0 0x0 com.apple.kernel.libkern (7.9.9)
15 1 0x0 0x0 0x0 com.apple.kernel.mach (7.9.9)
16 15 0x55c000 0x9000 0x8000 com.apple.iokit.IOPCIFamily (1.8) <11>
17 8 0x7a2000 0x4000 0x3000 com.apple.iokit.IOACPIFamily (1.2.0) <11>
18 3 0x7a6000 0x37000 0x36000 com.apple.driver.AppleACPIPlatform (1.0.2) <17 16 11>
19 4 0x510000 0x31000 0x30000 com.apple.iokit.IOHIDFamily (1.4.5) <6 5 4 3 2>
20 0 0x8cb000 0x5000 0x4000 com.apple.BootCache (25.1) <6 5 4 3 2>
21 0 0x81f000 0x4000 0x3000 com.apple.driver.AppleAPIC (1.1.0) <11>
22 0 0x9b6000 0x4000 0x3000 com.apple.driver.AppleSMBIOS (1.0.6) <11>
23 0 0x9b2000 0x4000 0x3000 com.apple.driver.AppleACPIButtons (1.0.2) <19 18 17 6 5 4 3 2>
24 0 0x911000 0x6000 0x5000 com.apple.driver.ApplePCIConfigurator (1.0.2) <17 11 4>
25 1 0x9ba000 0x3000 0x2000 com.apple.iokit.IOSMBusFamily (1.0.0) <5 4 3>
26 0 0x9bd000 0x5000 0x4000 com.apple.driver.AppleACPIEC (1.0.2) <25 18 17 11>
27 0 0x917000 0x5000 0x4000 com.apple.driver.AppleRTC (1.0.1d3) <17 5 4 3 2>
28 1 0xa9b000 0x3000 0x2000 com.apple.driver.AppleEFIRuntime (1.0.0) <17 6 5 4 3>
29 0 0x908000 0x3000 0x2000 com.apple.driver.AppleACPIPCI (1.0.2) <18 17 16 11>
30 0 0xab0000 0x5000 0x4000 com.apple.driver.AppleEFINVRAM (1.0.1) <28 11 5 4 3>
31 3 0x808000 0x15000 0x14000 com.apple.iokit.IONetworkingFamily (1.5.0) <6 5 4 3 2>
32 8 0x770000 0x16000 0x15000 com.apple.iokit.IOStorageFamily (1.5) <6 5 4 3 2>
33 0 0x90e000 0x3000 0x2000 com.apple.driver.AppleFileSystemDriver (1.0.0) <32 11>
34 17 0x4f6000 0x1a000 0x19000 com.apple.iokit.IOUSBFamily (2.3.5) <11>
35 0 0x9d9000 0xd000 0xc000 com.apple.driver.AppleUSBUHCI (2.3.4) <34 16 11>
36 0 0xa9e000 0x12000 0x11000 com.apple.driver.AppleUSBEHCI (2.3.5) <34 16 11>
37 3 0x786000 0xd000 0xc000 com.apple.iokit.IOATAFamily (1.6.0f2) <11>
38 0 0x9d1000 0x8000 0x7000 com.apple.driver.AppleIntelPIIXATA (1.8) <37 16 11>
39 2 0x8fd000 0x5000 0x4000 com.apple.iokit.IOAHCIFamily (1.0.0) <11>
40 0 0x902000 0x6000 0x5000 com.apple.driver.AppleAHCIPort (1.0.0) <39 16 11>
41 0 0xab5000 0x39000 0x38000 com.apple.iokit.AppleYukon (1.0.0d30) <31 16 11 2>
42 5 0x91c000 0x2f000 0x2e000 com.apple.iokit.IOFireWireFamily (2.1.2) <11>
43 0 0x989000 0x16000 0x15000 com.apple.driver.AppleFWOHCI (2.5.9) <42 16 11>
44 0 0xa23000 0xb000 0xa000 com.apple.driver.AppleUSBHub (2.3.4) <34 11>
45 0 0x9a3000 0xf000 0xe000 com.apple.iokit.IOAHCIBlockStorage (1.0.0) <39 32 11>
46 4 0x7df000 0x15000 0x14000 com.apple.iokit.IOSCSIArchitectureModelFamily (1.4.5) <11>
47 0 0x7f4000 0x4000 0x3000 com.apple.iokit.IOATAPIProtocolTransport (1.4.3) <46 37 11>
48 0 0x793000 0xa000 0x9000 com.apple.iokit.IOATABlockStorage (1.4.3) <37 32 11>
49 0 0x9c2000 0x6000 0x5000 com.apple.iokit.SCSITaskUserClient (1.4.5) <46 32 11>
50 2 0x9e6000 0x8000 0x7000 com.apple.iokit.IOCDStorageFamily (1.4) <32 5 4 3>
51 1 0x9ee000 0x5000 0x4000 com.apple.iokit.IODVDStorageFamily (1.4) <50 32 5 4 3>
52 1 0x9f3000 0x13000 0x12000 com.apple.iokit.IOSCSIBlockCommandsDevice (1.4.5) <46 32 11>
53 0 0xa06000 0x12000 0x11000 com.apple.iokit.IOSCSIMultimediaCommandsDevice (1.4.5) <52 51 50 46 32 11>
54 0 0x81d000 0x2000 0x1000 com.apple.driver.CSRHIDTransitionDriver (1.7.1f14) <11>
55 0 0x90b000 0x3000 0x2000 com.apple.driver.AppleUSBComposite (2.3.4) <34 11>
56 2 0x541000 0x5000 0x4000 com.apple.iokit.IOUSBHIDDriver (2.3.4) <34 19 11>
57 0 0xa99000 0x2000 0x1000 com.apple.driver.AppleUSBMergeNub (2.2.0) <34 11>
58 2 0x823000 0x34000 0x33000 com.apple.iokit.IOBluetoothFamily (1.7.1f14) <11>
59 1 0x857000 0x5000 0x4000 com.apple.driver.AppleUSBBluetoothHCIController (1.7.1f14) <58 34 11>
60 0 0x8d0000 0x3000 0x2000 com.apple.driver.CSRUSBBluetoothHCIController (1.7.1f14) <59 58 11>
61 0 0x546000 0x9000 0x8000 com.apple.iokit.IOUSBUserClient (2.3.4) <34 11>
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63 4 0x85c000 0x17000 0x16000 com.apple.iokit.IOAudioFamily (1.5.6b2) <34 11>
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66 0 0x986000 0x3000 0x2000 com.apple.driver.AppleMLANAudio (1.1.6) <65 64 42 11>
67 0 0x9c8000 0x9000 0x8000 com.apple.driver.AppleSMC (1.0.0d17) <17 5 4 3>
68 4 0x565000 0x1b000 0x1a000 com.apple.iokit.IOGraphicsFamily (1.4.2) <16 6 5 4 3>
69 3 0x580000 0xf000 0xe000 com.apple.iokit.IONDRVSupport (1.4.2) <68 16 6 5 4 3>
70 0 0x58f000 0x48000 0x47000 com.apple.ATIRadeonX1000 (4.2.0) <69 68 16 11>
71 0 0x99f000 0x4000 0x3000 com.apple.driver.AudioIPCDriver (1.0.0) <63 5 4 3 2>
72 0 0x7dd000 0x2000 0x1000 com.apple.driver.AppleACPILPC (1.0.0d0) <16 5 4 3>
73 2 0x7f8000 0x7000 0x6000 com.apple.iokit.IOHDAFamily (1.1.0a41) <5 4 3 2>
74 0 0x7ff000 0x9000 0x8000 com.apple.driver.AppleHDAController (1.1.0a41) <73 16 5 4 3 2>
75 0 0xa31000 0x68000 0x67000 com.apple.driver.AppleAirPortBrcm4311 (100.9) <31 16 11 2>
76 0 0xaee000 0x2000 0x1000 com.apple.driver.AppleUSBOpticalMouse (2.2.0) <56 34 19 11>
77 0 0x79d000 0x5000 0x4000 com.apple.driver.USBCameraFirmwareLoader (1.0.3) <34 11>
78 0 0xa2e000 0x3000 0x2000 com.apple.driver.AppleBacklight (1.0.0d1) <69 68 16 11 5 4 3>
79 0 0xa18000 0x3000 0x2000 com.apple.Dont_Steal_Mac_OS_X (4.0.0) <6 4 3 2>
80 0 0xa1b000 0x8000 0x7000 com.apple.iokit.IOFireWireIP (1.3.8) <42 31 6 5 4 3 2>
81 0 0x88f000 0x2f000 0x2e000 com.apple.kext.ATINDRV (4.2.0) <69 68 11>
82 0 0x8d3000 0x2a000 0x29000 com.apple.driver.AppleHDA (1.1.0a41) <73 63 5 4 3 2>
83 3 0x54f000 0x9000 0x8000 com.apple.iokit.IOSerialFamily (9.0.0d30) <6 5 4 3 2>
84 0 0x8c2000 0x9000 0x8000 com.apple.iokit.IOBluetoothSerialManager (1.7.1f14) <83 11>
85 0 0x558000 0x4000 0x3000 com.apple.driver.InternalModemSupport (2.3.7) <83 34 11>
86 1 0x5d7000 0x17000 0x16000 com.apple.iokit.SM56KUSBAudioFamily (1.5.6b2) <34 11>
87 1 0x5ee000 0x1b000 0x1a000 com.apple.driver.AppleSM56KUSBAudio (1.9.10b10) <86 34 11>
88 1 0x609000 0xb000 0xa000 com.apple.driver.AppleSM56KUSBModemFamily (1.0.1b2) <87 34 11 5 4 3>
89 0 0x873000 0x1c000 0x1b000 com.apple.driver.AppleUSBAudio (2.0.2b7) <63 34 11>
90 0 0x614000 0x15c000 0x15b000 com.apple.driver.MotorolaSM56KUSB (1.5.0) <88 83 11>


iMac Intel + G5 Dual + G4 Dual + 12" G4 + Intel iMac + MBP on Order   Mac OS X (10.4.4)  

iMac Intel + G5 Dual + G4 Dual + 12" G4 + Intel iMac + MBP on Order   Mac OS X (10.4.4)  


dave128

Posts: 2
From: South Bend, IN
Registered: Dec 9, 2005

Re: Kernel Panic using modem on Intel iMac
Posted: Feb 7, 2006 2:36 PM   in response to: John The Mac King
 
 

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I've been troubleshooting somebody else's new Intel iMac that's having the exact same problem when dialing in using the external USB modem. She's dialing into a local ISP, I had her try both the external usb v.92 and v.90 scripts with no luck. Early on she was able to dial in a few times successfully but now it seems to kernal panic every time she uses the modem. I'll be looking at it in person tonite and will give Apple a call if the problems continue....

Intel iMac G5   Mac OS X (10.4.4)  

   


MikeSr


Posts: 41
Registered: Oct 1, 2003

Re: Kernel Panic using modem on Intel iMac
Posted: Feb 21, 2006 1:59 PM   in response to: dave128
 
 

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Same problem here! Any ideas?

Dual 2GHz Intel iMac   Mac OS X (10.4.4)   2 gigs of ram/500 gig HD/256 video card


MikeSr


Posts: 41
Registered: Oct 1, 2003

Re: Kernel Panic using modem on Intel iMac
Posted: Feb 22, 2006 2:36 PM   in response to: dave128
 
 

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Any new news on this problem?

Dual 2GHz Intel iMac   Mac OS X (10.4.4)   2 gigs of ram/500 gig HD/256 video card


hooterville

Posts: 3
From: TX
Registered: Feb 24, 2006

Re: Kernel Panic using modem on Intel iMac
Posted: Feb 24, 2006 12:54 AM   in response to: John The Mac King
 
 

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Notice that this question is not answered. Apple tech bumped me up to the 2nd level when I called in after 2 kernel panics and system freezes everytime i tried to dialup using the apple usb external modem. when it was plugged in the system was unstable and might freeze at any time. they said that engineering would be informed. there are so many problems with this, i just believe that the usb external modem is not an important issue, with bigger fish to fry using airport, etc. the internal modem is gone from the new units, the external modem causes system problems which apple may or may not address - we'll see. i hope they address it in an update - that's what i get for buying a new model before all the bugs are worked out. it may yet be returned to the store.

iMac intel core duo 20"   Mac OS X (10.4.4)   apple usb modem problems


John The Mac King

Posts: 26
From: Virginia, USA
Registered: Jan 20, 2006

Re: Kernel Panic using modem on Intel iMac, not on MBP
Posted: Feb 24, 2006 3:58 AM   in response to: hooterville
 
 

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An update on the modem issue. My MacBook Pro arrived this week and was able to successfully dial out using the USB modem. Still same problem on the iMac.

iMac Intel + G5 Dual + G4 Dual + 12" G4 + Intel iMac + MBP on Order   Mac OS X (10.4.4)  


MikeSr


Posts: 41
Registered: Oct 1, 2003

Re: Kernel Panic using modem on Intel iMac, not on MBP
Posted: Mar 7, 2006 4:46 AM   in response to: John The Mac King
 
 

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Any new news on this problem?

Dual 2GHz Intel iMac   Mac OS X (10.4.4)   2 gigs of ram/500 gig HD/256 video card


John The Mac King

Posts: 26
From: Virginia, USA
Registered: Jan 20, 2006

Re: Kernel Panic using modem on Intel iMac, not on MBP
Posted: Apr 6, 2006 3:22 AM   in response to: MikeSr
 
 

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Attempted to dial again after updating to 10.4.6 with the same (kernel panic) result.

G5 Dual + G4 Dual + Intel iMac + MBP 2.0 GHz   Mac OS X (10.4.6)  


hooterville

Posts: 3
From: TX
Registered: Feb 24, 2006

Re: Kernel Panic using modem on Intel iMac
Posted: Apr 23, 2006 9:27 AM   in response to: John The Mac King
 
 

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Apple USB modem causes iMac 20" OS X 10.4.5 core duo kernel panic. Period. I could not test it on an eMac G4 PPC on which the manual says it is supposed to work because I have 10.3.9 Panther on it and there is no driver for the USB modem. I do not wish to upgrade the OS on my eMac. I could not find one to download at the Apple web site either. This smells like dialup users are very low on the list at Apple these days. I plan to contact support, but if anyone can tell me how to get a USB modem driver to run in Panther on an eMac, I'd appreciate it.
This is a problem that I called Apple tech support about shortly after I bought my iMac 20" core duo. This is the second Apple USB modem that I have bought and both of them cause the same problems. The Apple USB external modem always causes a kernel panic when attempting to dial out. I can plug in the modem before power up or after and this always happens. Whenever the external USB modem is plugged in, the system will have unpredictable freezes and lock ups and always causes a kernel panic when attempting to dial out. I hear no dial tone as the problem occurs before dial out gets started. Apple - please address this issue in a software update or make it possible for dialup users to get new hardware ( a replacement computer rather than having to bring the unit in for a hardware fix) that has this problem fixed. I had to buy Airport Extreme just to get online with a v.90 modem (the USB modem is v.92 with fax.) It is despicable that Apple is dissing dialup users and hasn't yet addressed this issue which is all over Apple support pages and newsgroups. Why force dedicated Mac users to use an older Mac or a PC because you don't support dialup and fax on the new intel models?


panic(cpu 0 caller 0x0019C9BE): Unresolved kernel trap (CPU 0, Type 14=page fault), registers:
CR0: 0x8001003b, CR2: 0x47967000, CR3: 0x00cf8000, CR4: 0x000006e0
EAX: 0x47983000, EBX: 0x038e8500, ECX: 0x0000080c, EDX: 0x00004000
ESP: 0x47967000, EBP: 0x24debe14, ESI: 0x47967000, EDI: 0x47984fd0
EFL: 0x00010206, EIP: 0x00193196, CS: 0x00000008, DS: 0x00190010

Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x24debc48 : 0x128b5e (0x3bb060 0x24debc6c 0x131bbc 0x0)
0x24debc88 : 0x19c9be (0x3c04e8 0x0 0xe 0x3c02a0)
0x24debd38 : 0x197a43 (0x24debd4c 0x24debe14 0x193196 0x48)
0x24debd44 : 0x193196 (0x48 0x10 0x24de0010 0x190010)
0x24debe14 : 0x4793e735 (0x3a1ac00 0x2 0x3711020 0x4793a700)
0x24debe54 : 0x4793e816 (0x3a1ac00 0x3 0x38e8544 0x19b8e8)
0x24debe94 : 0x4795190e (0x3a1ac00 0x49606c 0x24debed4 0x19b8e8)
0x24debed4 : 0x47a97433 (0x3b54000 0x479e4d90 0x24debf14 0x479e47b4)
0x24debf14 : 0x479e4ddc (0x235bc100 0x186a 0xac6eec10 0x377f568)
0x24debf34 : 0x38eaf6 (0x38e8c40 0x38e8500 0x8 0x19c9d2)
0x24debf84 : 0x13d683 (0x38e8500 0x3af98c5 0x0 0x0)
0x24debfd4 : 0x197911 (0x0 0x0 0x377f7e0 0x38e8500) Backtrace terminated-invalid frame pointer 0x0
Kernel loadable modules in backtrace (with dependencies):
com.apple.driver.MotorolaSM56KUSB(1.5.0)@0x479a8000
dependency: com.apple.iokit.IOSerialFamily(9.0.0d30)@0x4799f000
dependency: com.apple.driver.AppleSM56KUSBModemFamily(1.0.1b5)@0x4794c000
com.apple.driver.AppleSM56KUSBModemFamily(1.0.1b5)@0x4794c000
dependency: com.apple.iokit.IOUSBFamily(2.4.0)@0x4fa000
dependency: com.apple.driver.AppleSM56KUSBAudio(1.9.10b10)@0x47931000
com.apple.driver.AppleSM56KUSBAudio(1.9.10b10)@0x47931000
dependency: com.apple.iokit.IOUSBFamily(2.4.0)@0x4fa000
dependency: com.apple.iokit.SM56KUSBAudioFamily(1.5.6b2)@0x4791a000

Kernel version:
Darwin Kernel Version 8.5.1: Mon Jan 30 21:07:08 PST 2006; root:xnu-792.8.36.obj~1/RELEASE_I386

Model: iMac4,1, BootROM IM41.0055.B03, 2 processors, Intel Core Duo, 2 GHz, 2 GB
Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 128 MB
Memory Module: DIMM0/BANK 0, 1 GB, DDR2 SDRAM, 667 MHz
Memory Module: DIMM1/BANK 1, 1 GB, DDR2 SDRAM, 667 MHz
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x89), 101.3 (3.120.28.3)
Bluetooth: Version 1.7.2f10, 2 service, 0 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
PCI Card: pci14e4,4312, sppci_othernetwork, AirPort
Serial ATA Device: WDC WD2500JS-40NGB2, 232.89 GB
Parallel ATA Device: MATSHITADVD-R UJ-846
USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA
USB Device: Apple Optical USB Mouse, Mitsumi Electric, Up to 1.5 Mb/sec, 100 mA
USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA
USB Device: Bluetooth HCI, Up to 12 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA

iMac intel core duo 20"   Mac OS X (10.4.5)   apple usb modem problems

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